MTA TrainTime

MTA (Metropolitan Transportation Authority)

About this app

The TrainTime app provides a one-stop shop for Long Island Rail Road and Metro-North Railroad customers, where riders can buy and use tickets, plan their trips, track their trains, and more.

• Buy tickets with Google Pay or credit/debit card. Split payment between two cards.
• Plan trips with departure times and transfer details before you travel. You can also search for two origin and/or two destination stations at once.
• Save your frequent trains for easy access
• Share trips with family and friends so they know when to expect you
• Follow your trip with real-time GPS tracking, updated every few seconds
• See the layout of your train and how crowded each car is
• Chat with a customer service representative for either LIRR or Metro-North within the app

Ratings and reviews

App is created in a way to penalize you $8 for not activating your ticket in time. Here's a little secret: DENY LOCATION SERVICES TO THIS APP AFTER INSTALLING! That way they can't scam you out of $8. Also you can't buy tickets in advance, which really works against you if you're ever running late. But the absolute WORST part is the fake "rewards" system. It's designed to never give you a free ride. Your "points" expire unless you buy 10 single trip tickets within a 2-week period. Another scam.

This used to be a great app, but their new policy changes have made the app a nightmare. I purchased 2 tickets right before train departure, clicked activate, and it only showed me 1 ticket. I figured the app defaulted back to 1 ticket once I updated my payment method, so I bought another ticket, and the app showed two activated tickets. Once I went back to the home page, there was a third unactivated ticket. Was denied a refund since more than 2 minutes had passed since the first transaction.

App gave me a warning about a surcharge when I was running for the train and I just got on it before it started moving. The 24 hours expiration date is annoying and causes more issues than solving them. It's better to buy the physical ticket that buying it on the app, and I guess use the app as a last resort so you won't be charged $8 extra

What’s new

Minor bug fixes & improvements.