
Sherry Bernklau
The app has been great up until a couple months ago when the mobile version started freezing when using the remote keypad. Sometimes I can close & reopen the app multiple times and then it will work, but even that has become less & less effective. The issue only occurs in the mobile app. I do not have the problem when using my laptop. Unfortunately, my phone is the device I use most for remote work.
12 people found this review helpful

A Google user
OMG! This is impossible to control & move my mouse around on my PC @ work. When I slide my finger over my device the PC screen moves in the opposite direction! Very, very furstrating. Zooming is a problem. I can use Virtual Mouse somewhat better. Can u please allow us to scale the on screen mouse? Please! I need it about 30% bigger so it's easy to tap the L/R buttons but keep it the same size while we zoom in & out. HOW do I copy & paste from the PC to my device (Pixel 4 XL)?
12 people found this review helpful

A Google user
App used to work quite well, still not a desktop experience, but good enough. Since the last update, anytime I try and type text in the remote pc, the app kicks me back to the list of available pc's. And I ha e to connect again. I cleared cache, and data, and even removed and reinstalled with no difference. Running android 9 and now 10 on a Huawei P30 pro.
7 people found this review helpful
ConnectWise
February 24, 2020
We apologize for the issues that you are experiencing! Please reach out to us at pm@screenconnect.com and we can investigate further (include app version, server version, and OS version).