Matt Hall
- Doesn't have its own step counter - Doesn't sync steps unless you open it frequently... loses steps because it can't go back more than a week or two - Interface is clunky... things that should be clickable are not. It mostly works ok... Doesn't crash... so it is mostly functional, with the exception of step syncing.
1 person found this review helpful
We encourage you to forward the suggestions on how to improve the app to our Support team as we strive toward app improvement and implementation of new features! You can contact us via email (support@virginpulse.com), Live Chat (2AM-9PM EST, Monday - Friday) or Phone (8AM-9 PM EST, Monday - Friday).
Gary Bahr
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Since the most recent update on Android and still locked, the app has become useless. It freezes and is locked on the main screen. You can not click anything. I have cleared cache, and force stopped it. A few times, it cleared temporarily to allow to do a few things only to have in lock again. Also the sleep tracking almost always deducts 30 minutes from what is recorded as sleep time in Google fit. So if want to get credit for sleeping 7 hours. You must have over 7.5 of sleep.
26 people found this review helpful
Thank you for taking the time to let us know how you feel. We appreciate your feedback. Please rest assured members' opinions matter to us and we suggest forwarding the suggestions on how to improve the app to our Support team, via email (support@virginpulse.com), Live Chat (2AM-9PM EST, Monday - Friday) or Phone (8AM-9 PM EST, Monday - Friday).
Cassie Lee
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This app works as designed, WHEN it works. I've been using it for a few months and it's been fine, no issues. About two weeks ago it started freezing, I would open the app and get to the front page but I couldn't scroll the screen or click on anything, nothing was responding. It would take several minutes of me closing and reopening the app and then it would work. For the past 3 or 4 days, it just absolutely will not work on my phone. It works fine on the PC, but the app is completely broken.
5 people found this review helpful
We encourage you to forward the suggestions on how to improve the app to our Support team as we strive toward app improvement and implementation of new features! You can contact us via email (support@virginpulse.com), Live Chat (2AM-9PM EST, Monday - Friday) or Phone (8AM-9 PM EST, Monday - Friday).