TeamViewer QuickSupport

TeamViewer

About this app

The QuickSupport app by TeamViewer allows you to get instant IT support for your mobile, tablet, Chromebook or Android TV.
In just a few easy steps, QuickSupport enables your trusted remote partner to connect to your device to:
• provide IT support
• transfer files back and forth
• communicate with you via chat
• view device information
• adjust WIFI settings, and much more.
It can receive connection requests from any device (desktop, web browser or mobile).
TeamViewer applies the highest security standards to your connections, ensuring you are always in control of granting access to your device and establishing or ending sessions.

To establish a connection to your device, you need to do the following:
1. Open the app on your screen. Connections can't be established if the app is running in the background.
2. Share your ID with your partner or enter a code into the ‘Join Session’ box.
3. Accept the connection request every time. Without your explicit permission, the connection can’t be established.

Connect only with users you trust. The app will provide you with user details, such as name, email, country, and license type, so you can verify the identity before granting access to your device.
QuickSupport is available to install on any device and model, including Samsung, Nokia, Sony, Honeywell, Zebra, Asus, Lenovo, HTC, LG, ZTE, Huawei, Alcatel, One Touch, TLC and many more.


Key features include:
• Trusted connections (user account verification)
• Session codes for fast connections
• Dark mode
• Screen rotation
• Remote control
• Chat
• View device information
• File transfer
• App list (Start/Uninstall apps)
• Push and pull Wi-Fi settings
• View system diagnostic information
• Real-time screenshot of the device
• Store confidential information into the device clipboard
• Secured connection with 256 Bit AES Session Encoding.
Quick startup guide:
1. Your session partner will send you a personal link to the QuickSupport application. Clicking the link will start the app download.
2. Open the QuickSupport app on your device.
3. You will see a prompt to join a session created by your remote partner.
4. When you accept the connection, the remote session will begin.

Ratings and reviews

very upset. you made too complicated for my mom to accept the upcoming connection on her phone. Device Samsung. Android 14 too many checks to validate me for her. new add-on was hard to install, needs to be automated. enabling the accessibility section was not clear enough to be done without guidance. the prompt at the end of a session was not translated, too long and confusing when out of context.

Doesn't work anymore. On one Samsungdevice I can only view the screen and family member has to scroll to the settings whilst on another phone whilst calling her to tell her where to click on the mobile. My S25plus doesn't work at all. It loads and shows the mobile phone from the computer but then the connection freezes. Prior versions worked fine but now it's totally useless for the mobile phones. Granted it's a free version but still.

Does not work for android 15. It works for like 1 minute then only the back, menu and home button works. Anything else you do has no impact anymore until I swipe from the top that show my notifications and that fixes for a few seconds. No error message, it's just unresponsive

What’s new

- Fixed a bug where the QuickSupport app crashes when starting a session after the universal add-on was installed in a previous session.
- Minor fixes and Improvements.