Hik-Connect - for End User

Hik-Connect

About this app

The Hik-Connect app is designed to work with devices such as DVRs, NVRs, Cameras, Video intercom and Security control panels. With this app, you can watch real-time surveillance video or play it back from your home, office, workshop or elsewhere at any time. When alarm of your device is triggered, you can get an instant notification from Hik-Connect app.

Key Features：
1. Real-time monitoring with PTZ control
2. Video playback
3. Two-way audio intercom
4. Instant alarm notifications with pictures and videos
5. Answer calls from doorbells/video intercom devices
6. Arm security control panel remotely
7. Share devices to others with limited permissions
8. Convenient and secure fingerprint login

Ratings and reviews

This review is mainly about the cameras. Siren and light cameras go off at the most random times despite being armed "silently" - or even while disarmed. As I type this, the blue & red lights are going off outside my window despite the camera being disarmed & nobody/nothing in the garden to set it off. Also, the night lights are on all night instead of only if there is motion. Then, tried to view footage from a few days ago, & the app just hangs. What's the point then. Fat waste of money.

Recently app is not good. In 2023, app was great. Now I cannot select a speed of playback such as 2x 4x 16x. Plus every day there are some hours of video unable to sync for viewing. When there is motion and sound like people walking by or cars, video stops recording even when you watch live video so that's why cannot find playback. Emailed then as req but no reply after 4 weeks.

The app is full of bugs. I'll get a notification, tap on it and the app opens up without requiring fingerprint ID. After viewing the notification, you have access to the entire app. It would be nice if all my cameras showed on the home screen rather than having to tap, load more all the time. It would be nice if I could adjust the sensitivity of cameras from the app. Constantly get buffering issues on Wi-Fi at work despite IT granting access to the IP address.