
EHRB
Keeps givign me notifications that I need to settle some alerts, but no indication as to where they are. Had to seek them out by opening each tab. There is one residual alert that has no description, and Ive already spoken to a rep about advanced meal requests via carrier form, but that still is coming up as an unresolved issue. I can't complete the manage-booking task therefore, my trip details have yet to still be loaded to "manage bookings" tab. Its really frustrating.
18 people found this review helpful
Philippine Airlines, Inc.
April 28, 2024
Hello, EHRB. We’re sorry if you experience some issues. We truly welcome your feedback as this helps us gauge the efficiency of our app.
To troubleshoot, try restarting your device and reinstalling the app. You may also reach out to our 24/7 chat for further assistance: https://bit.ly/3V4FiCk.
Thank you for your feedback with us.

William Go
This app is causing so much confusion. When I check my boarding pass after successful check in using the link they emailed me, it takes me to Manage my Booking section and then says my flight is disrupted. It offers an option to resolve which eventually tells me my flight has been cancelled and asks me to choose another flight. What a piece of garbage.
22 people found this review helpful
Philippine Airlines, Inc.
November 25, 2025
Hi, William. Thank you for sharing this. We’ve noted the issue with the boarding pass link and the disrupted-flight prompt. Our team is reviewing this to ensure accurate and reliable updates. For now, you may access your booking through www.philippineairlines.com for the correct flight status. We appreciate you bringing this to our attention.

Hart 10
I have been flying PAL for over 45 years. The app automatically closes your check-in stating that they cannot modify changes or find the booking even if the initial log-in indicates otherwise. This happened for more than 4 flights already. This app has caused alot of problems for families who are supposed to seat together, especially those who have PWD or seniors. This is utterly unacceptable!
1 person found this review helpful
Philippine Airlines, Inc.
September 12, 2026
Hi, Hart. Thank you for your feedback. We recommend clearing the app cache or reinstalling the app, then trying again. If the issue persists, you may also manage your booking through our website at flypal.com/manage. We continuously work to improve our app, and your input helps us improve the app experience. Thank you.