awful. I purchased 2 tickets to U2 through vivid. 1st time user of vivid. they apparently were sent to me downloaded onto a gift card... but there was no instructions of use... nor whom the sender was. so.. we were unaware that the tickets were actually on the gift card. alas. it is concert day and we do not have tickets that was intended as a gift for my wifes mothers day gift to the show which cost me over $800 nor do we have a refund which their supervisor is unrelenting on providing us with. the fact of the matter is we did not recieve our tickets. or if the argument is that we did. but it was in the form of a gift card.... their was definitely no instructions of use or that the tickets eere actually loaded onto a gift card.
So I see alot of reviews saying this is a good app and website to buy tickets..they do have good seats available for many events. I went to the blue jays game on Saturday and I thought I got a great deal for really good seats. Spent about 34 dollars each ticket. Turns out I bought them from America, I stated I was Canadian. What's the point of saying where your from if you don't intend to use it for the currency selection. That's what I thought I was choosing. I was charged a service fee and had to pay the difference between us and can dollars.. I can't say it's a bad app totaly because of that but I wasnt informed that it would happen. A little more customer support and advice would be nice vivid seats and stop getting people to falsely hype your app. Please and thank you. I still saved money but not alot at all. So you get 2 stars. Won't be using this app much unless I need some last minute tickets.
It took them a few days to resolve my ticket issue but they did fix it. I recommend the live chat option for communications
I've used this app many times for buying resale tickets, without any issues. I recommend a currency selection, so I can shop in CDN dollars, instead of US. Aside from that- easy to search, easy to select and easy to buy.
They automatically tacked on the event insurance what a scam 20.48 for tickets that where only ten dollars
Still learning. Need more tech support
Thank you for using Vivid Seats! We are continually improving our app.
In this version:
* The app now supports tablets!
* Bug fixes