![](https://play-lh.googleusercontent.com/a/ACg8ocKqHXjhQyfltdXhuO9jI4zH4_eiJEDQirZOQPSBUBuuerkDgQ=s32-mo)
L W
Rakuten has gone down the drain and has become quite literally, mostly a waste of one's precious time. Continually in the middle of shopping trips I am kicked out and given an "access denied error. Extremely aggravating, especially for tedious shopping trips. It happens ALL THE TIME the past few months. Or when it finally it does let you back in, the check out button doesn't work. What a joke. I'm now to the point where if it happens one or two more times I'm going to be done for good.
47 people found this review helpful
Rakuten Rewards
April 23, 2024
Hi there! We'd love to help get you back up and running. Please reach out to us at socialhelp@rakuten.com so we can help.
![](https://play-lh.googleusercontent.com/a-/ALV-UjWBKjcyD_kP2Ib7WnesSpOvjfne4W3_qu_1JG5bH0OG_j-GxofgrQ=s32)
Katherine Young
I appreciate getting cash for buying something I would get anyway... However, I "referred a friend" and the $30 reward showed up in my account for one day, and then it was taken away without explanation!! I tried to reach out to customer service - but despite explaining the situation multiple times on multiple customer service platforms; I received no assistance. Totally disappointing and lame.
75 people found this review helpful
Rakuten Rewards
April 30, 2024
We are happy to review this for you. Please email us at socialhelp@rakuten.com We are here to help!
![](https://play-lh.googleusercontent.com/a-/ALV-UjVfAqcRwZJ5ZEFRmFp5dnBTNJqT8z8SJBgWFltgsTtOWgjk3t0mNg=s32)
Ashley Kuehne
I loved this app at first buy over the past year, they have shorted me on almost EVERY purchase! Now they have put cash back in my account and then taken it back out a week later, multiple times! Especially if it is a large amount. I'm currently in dispute with them for taking my $24 dollar cashback from my groupon purchase they said had exclusions but didn't fall under any of the exclusions on the list. Triple check your cashbacks because they are definitely not running this app honestly.
27 people found this review helpful
Rakuten Rewards
June 11, 2024
We are sorry you have had this experience with us. A merchant may disqualify a purchase from earning Cash Back if there are returns, exchanges, or cancellations on any part of the order. Our partnered merchants also have their own Cash Back Terms that may exclude certain items, departments, or other things from earning Cash Back.