
Tracey Cartwright
- Flag inappropriate
- Show review history
this is replacing my initial views and review. at 1st it was brilliant, the process from shopping to payment was quite fast BUT since then I have missed 2 payment months and NOTHING has been confirmed or processed since aprox 7th June. the amount "pending" fluctuates at times drastically, it is not easy to report these issues and find out why, I know it can take a few weeks in case of any rerurns/refunds etc but I mainly use just eat and if there has been a problem I settle it that day.
1 person found this review helpful
Rakuten Rewards
August 21, 2026
Thank you for this feedback. It typically takes 3–14 weeks for pending Cash Back to be confirmed. This waiting period exists in case of returns, exchanges, exclusions or other changes to the qualifying order(s).

Hides_From_Sun
- Flag inappropriate
- Show review history
No cashback on 1st Lego purchase, filed a claim, got as a goodwill gesture. Bought a 2nd order, got no cashback, told that Lego need to give credit. Contacted Lego and they gave me the invoice, Rakuten said it wasn't enough, Lego told me it's all they can do. I tried emailing support multiple times, still got no cashback. The crazy thing is that I sent a video of my entire purchase as proof of the order through Rakuten. Tried contacting help multiple times, never get actual help.
Rakuten Rewards
August 25, 2026
Thank you for this feedback. Please reach out to the Rakuten UK team so they can help you out through their Help Center: https://www.rakuten.co.uk/help

Christine Chang
The app works or it doesn't. Rakuten in general is great, especially with the desktop add-on. The app only works correctly sometimes. I've reinstalled and cleared cache and it still only partly works. Sometimes I can't get into any profile/account info. Sometimes the biometrics don't work. Currently I can't see any history, it shows my last trip was 2023 (which is not true.)
311 people found this review helpful
Rakuten Rewards
December 14, 2024
Thank you for this feedback. The biometrics function is a feature of your phone. Once activated, our app may take advantage of it to verify your identity when accessing certain parts of our app. You can find a complete list of all Shopping Trips under the My Account (the person icon) section. For more help, email us at socialhelp@rakuten.com.