
Katz Lam
I used this VPN less than 24 hrs, asked for a refund, they will charge 30% and will not refund the entire amount because of XYZ reasons. At the same time they don't speak English, asks if other friends would use the account instead of refunds. No one will use it if you don't offer full refunds! It's not my job to find customers for you! Nice trick for free marketing. Is it even a business if you cannot offer refund to your customers?
1 person found this review helpful
LetsGo Network
May 7, 2025
Welcome.As a tool-based service, we don’t handle payments directly — all transactions go through third-Third-party international payment platforms will charge higher fees, and we hope you can understand. If you encounter any problems during use, you can consult customer service in the software and they will provide you with assistance. Thank you.

Namfon Natrakul
It used to work well when I used it in China last year. Now it's utterly rubbish. It does not work at all in Indonesia and when I contacted the helpdesk, they told me to pay extra for the premium package because whatever I was automatically assigned to on the standard package was congested!!! The audacity. They also went AWOL after U asked for a refund. Now I'm using another VPN for free and it works much much better.
18 people found this review helpful
LetsGo Network
April 9, 2026
Welcome. Please try switching to the "Hong Kong" or "Auto-Match" server for a more stable connection.Some servers are currently congested due to a spike in AI-related traffic, and we're actively working on it.If you're still unable to connect, please contact our live in-app support — we will never ignore your issue and will make sure it's resolved.

Daniel Dam
At first, it was super stable and fast. Their slogan is the VPN that always connects, however this year in April it never connected and to date I still can't use it. They say the problems have been fixed and to update but via the app and Google play there is no option to update the app and therefore I am unable to use it.
5 people found this review helpful
LetsGo Network
June 21, 2026
We apologize for the inconvenience caused.We are continuously working to optimize and improve. If there's no update button in the app store,you already have the latest version.Since it's still not working,please contact our service team through the app for assistance.If we cannot resolve the issue,we will process a refund to protect your rights.Thx