Hik-Connect - for End User

Hik-Connect

About this app

The Hik-Connect app is designed to work with devices such as DVRs, NVRs, Cameras, Video intercom and Security control panels. With this app, you can watch real-time surveillance video or play it back from your home, office, workshop or elsewhere at any time. When alarm of your device is triggered, you can get an instant notification from Hik-Connect app.

Key Features：
1. Real-time monitoring with PTZ control
2. Video playback
3. Two-way audio intercom
4. Instant alarm notifications with pictures and videos
5. Answer calls from doorbells/video intercom devices
6. Arm security control panel remotely
7. Share devices to others with limited permissions
8. Convenient and secure fingerprint login

Ratings and reviews

This review is mainly about the cameras. Siren and light cameras go off at the most random times despite being armed "silently" - or even while disarmed. As I type this, the blue & red lights are going off outside my window despite the camera being disarmed & nobody/nothing in the garden to set it off. Also, the night lights are on all night instead of only if there is motion. Then, tried to view footage from a few days ago, & the app just hangs. What's the point then. Fat waste of money.

Good but could be better... Doesn't allow multichannel review, if I want to view an event from 2 or 3 cameras at the same time, can't do that with my Android phone, it says something that it exceeds the allowed operations or something along these lines. There are instances where I can't initiate playback as well and have to restart the app.

I used my email to register an account, but when I logged out and logged in again, it seems that hikconnect automatically gave me a different username which doesn't allow me to have control. I can't unbind or apply for sharing as well. I emailed your support center, but until now there's no reply. This app is not user friendly and has flaws. Hikconnect site and sadp tools doesn't work as well