
Gina Pilla
The app lags with the camera, it also makes the images pixelated, support tells you to update the firmware (which you cannot do because it won't allow you to), you can only have 3 others on the camera share, and the paid subscription is ONLY for seeing the saved video recordings. You can't even watch the days recordings without that subscription.
16 people found this review helpful
AFAR TECHNOLOGY LIMITED
October 7, 2023
Sorry to hear that.
Would u mind reaching app-support@osaio.net for troubleshooting?

Wendy Torres
Functionality of the app and cameras are good. I do have a subscription but they will cancel your account without warning and raise the price amount for the subscription. They've done this to me a few times now. There have been events i needed to download for legal purposes only to find out i have no subscription and there is only live feed. Until my new cameras arrive ill be stuck using these. I honestly feel scammed and taken advantage of.
12 people found this review helpful
AFAR TECHNOLOGY LIMITED
May 17, 2024
Sorry to hear this。It is possible that the deduction of your cloud storage failed during the deduction period, resulting in the cloud storage service being terminated; Pls contact us by app-support@osaio.net OR click chat icon on Home page‘s top bar.

Serwanie Boodram
EVERYTIME I PAY FOR A SUBSCRIPTION IT LOSES CONNECTION. At least twice a month, it loses connection, causing me to have to reset it and pay for a subscription again because it doesn't continue. I paid for a 30-day subscription, and it lost connection after 8 days. Now I have to reset again and pay for another subscription AGAIN, but this time I won't because I just keep wasting money every month. It really sucks because the camera is great quality BUT the app and subscriptions are terrible.
9 people found this review helpful
AFAR TECHNOLOGY LIMITED
March 27, 2025
Hello, you can contact us via email "brand@gncchome.com" and attach a detailed description of the problem. If possible, please record a video to assist our staff in solving the problem for you.