
Fernando Esquivel
video is extremely choppy. some detections are recorded like an episode of "the flash". people and animals appear as long steak across the screen and they are blurry at best when standing still. picture is clear when you are about 5 get from the camera. the message alerts quit sending after 2 days. the app is a little confusing to figure out and there's no pause or rewind on the app videos unless you download and view on a separate app.
1 person found this review helpful

Gina Pilla
The app lags with the camera, it also makes the images pixelated, support tells you to update the firmware (which you cannot do because it won't allow you to), you can only have 3 others on the camera share, and the paid subscription is ONLY for seeing the saved video recordings. You can't even watch the days recordings without that subscription.
18 people found this review helpful
AFAR TECHNOLOGY LIMITED
October 7, 2023
Sorry to hear that.
Would u mind reaching app-support@osaio.net for troubleshooting?

Serwanie Boodram
EVERYTIME I PAY FOR A SUBSCRIPTION IT LOSES CONNECTION. At least twice a month, it loses connection, causing me to have to reset it and pay for a subscription again because it doesn't continue. I paid for a 30-day subscription, and it lost connection after 8 days. Now I have to reset again and pay for another subscription AGAIN, but this time I won't because I just keep wasting money every month. It really sucks because the camera is great quality BUT the app and subscriptions are terrible.
9 people found this review helpful
AFAR TECHNOLOGY LIMITED
March 27, 2025
Hello, you can contact us via email "brand@gncchome.com" and attach a detailed description of the problem. If possible, please record a video to assist our staff in solving the problem for you.