
Hart 10
I have been flying PAL for over 45 years. The app automatically closes your check-in stating that they cannot modify changes or find the booking even if the initial log-in indicates otherwise. This happened for more than 4 flights already. This app has caused alot of problems for families who are supposed to seat together, especially those who have PWD or seniors. This is utterly unacceptable!
1 person found this review helpful
Philippine Airlines, Inc.
September 12, 2026
Hi, Hart. Thank you for your feedback. We recommend clearing the app cache or reinstalling the app, then trying again. If the issue persists, you may also manage your booking through our website at flypal.com/manage. We continuously work to improve our app, and your input helps us improve the app experience. Thank you.

John Bart Lovern Dumalag
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Update 25 June 2026: Still a disappointing, buggy app. while we can already add bookings, even those that were made thru 3rd party OTAs, they are still saved in the phone where the app is installed, and not into their own server or database. moreover, the constant need for credentials and bugs during booking is annoying, too. i cant even see my miles transaction history. kinda frustrating for our flag carrier's app is still ages compared to their peer, local, or international.
147 people found this review helpful
Philippine Airlines, Inc.
March 9, 2024
Hi, John. Thanks for letting us know about the PAL app crashes. We appreciate you providing the update that the bugs seem to be resolved.
If you encounter any new issues in the future, please don't hesitate to let us know through our other channels: https://bit.ly/3V4FiCk. We're always working to improve the app and your feedback is valuable.

David Ordiz
Unlike the previous mabuhay miles app wherein you can track every miles activity, this app which they migrated to, doesn't show the miles activity (i.e. points rewarding from flights, credit card point transfers, redemptions, history, etc.), it only shows the total miles. Per my previous inquiry thru email 6 months ago, re same concern, they said it is undergoing system enhancement and would need to check my account from time to time. but until now, sadly, still remains the same.
18 people found this review helpful
Philippine Airlines, Inc.
January 6, 2026
Hi, David. Thank you for your feedback. We understand how important it is to view detailed Mabuhay Miles activity. After our recent loyalty system enhancement, some features are still being restored. Your concern is noted, and our team is working to make this available soon. For now, you may access your account at www.philippineairlines.com.