Bernafon App

Bernafon AG

About this app

This app lets you control your hearing aids from your mobile device. Note: some features may be available depending on your hearing aid model. Check below for details.

• Adjust sound volume for each hearing aid together or separately
• Mute surroundings for better focus
• Switch between programs set by your hearing care professional
• Check battery levels
• Stream calls, music, and podcasts directly to your hearing aids (availability may vary depending on your phone model)
• Find your hearing aids if lost (requires location services always turned on)
• Access app support and troubleshooting solutions
• Meet your hearing care professional for an online visit (by appointment)
• Adjust streaming sounds with streaming equalizer (available for all hearing aid models except Bernafon Zerena)
• Adjust sounds around you with sound equalizer (available for Bernafon Encanta and Alpha XT models)
• Track your progress with HearingCoach feature (available for Bernafon Encanta and Alpha XT models)
• Handle wireless accessories paired with your hearing aids such as TV-A or SoundClip-A

First use:
You need to pair your hearing aids with this app to use it to control your hearing aids.

App availability:
The app is compatible with most hearing aid models. If you have hearing aids from 2016-2018 and haven't updated them yet, a hearing aid update is required for this app to work. We recommend regular hearing aid updates during your routine check-up with your hearing care professional.

For optimal performance, we recommend updating your device to OS 10 or later. To check the latest list of compatible devices, please visit:
www.bernafon.com/hearing-aid-users/hearing-aids/connectivity/compatibility

Ratings and reviews

The revised app keeps disconnecting from hearing aids and the only way it reconnects is to uninstall and the re-install. The previous version worked a lot better... update it still keeps crashing but found out if you turn off Bluetooth on your phone then on again the connection comes back. Bit of a nuisance but a lot quicker than uninstalling and then reinstalling app.

App stopped working after 2 months. It can't find the hearing aids. I changed batteries in the aids, deleted and reinstalled the app, turned Bluetooth on and off, did everything recommended, still nothing. It's one thing if this happens to your app for your favourite puzzle or music streaming service, but quite another when it's an app for your hearing - the thing you need to be able to navigate and enjoy the world. Not impressed.

The old version worked perfectly, but this update has been a nightmare. I have to keep turning my Bluetooth on and off to get both hearing aids to connect. The latest problem is I can only get the volume to increase to +1, not up to +4 . I am very disappointed as I never had any issues with the old app. I wish I'd never upgraded.

What’s new

To improve your experience, we regularly update the app to make it more reliable and easier to use.

In this update, we have made improvements and bug fixes to make the app more stable.