Nicholas Rhodes
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***EDIT*** After making my post, the teM at Boston Scientific fixed the issue promptly and everything seems to be working now. ***EDIT*** Would love if BS released an app that controlled the stimulator to spare having to carry around a remote. I'm sure it's in development, and/or there are security issues, but would be nice. There seem to be several bugs with this app. My medical card wouldn't show up unless I uninstalled and reinstalled the app. Then less than 24 hours later, was gone again.
17 people found this review helpful
Boston Scientific, Inc.
October 20, 2022
Well that’s not expected behavior! Please reach out us at support@myscsjourney.com and we will trouble shoot with you. Thank you.
David Jobe
Boston Scientific pushes you into using the app for ordering supplies, adhesive pads, for charging the SCS. My initial order was a nightmare. Finally worked with my rep to get the ordering problem solved. 7 months later it's time to reorder and I can't. Looks like I have to start from scratch and reinstall app. Not a good platform for ordering supplies at all. This process should only take a few minutes, not hours.
57 people found this review helpful
Boston Scientific, Inc.
November 15, 2021
Thank you for the feedback. The process should take a few minutes, definitely not hours. We would appreciate taking a closer look at this for you. Please send a note at support@myscsjourney.com and we can follow-up.
Jenifer Strickland
The app is simple enough to use and I suppose that's the focus. I ordered supplies fine. I did have a rep tell me prior to surgery that I'd be able to control the stim with my phone. He lied and he no longer works there. I lose things often so I was pretty disappointed but it's fine. As for the app, it would be good to see/schedule reps in area. Like office hours . Don't sacrifice ease of use to your clients to keep things proprietary (like remote) please. Need map/key to individual programs.
32 people found this review helpful
Boston Scientific, Inc.
October 27, 2022
Really appreciate the feedback. mySCS is designed to be as simple as possible, so it's good to hear that you successfully ordered patches. You are correct that mySCS is not a remote control, and thank you for the request for this capability. Your new rep's contact should be in the "Connect Tab" but the idea of an office hours is novel.