Donatos Pizza
3.4star
14.8K reviews
100K+
Downloads
Everyone
info
About this app
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
Ratings and reviews
3.4
14.6K reviews
Garrett Mann
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October 15, 2024
The rewards are a joke, right? Unlike other reviewers I was able to log into the app, but it's very clunky and quirky to navigate. Then, similarly to the website the rewards do not load. Period. I cannot see anything in the menu area after the loading bar reaches full then disappears. Rewards for donatos has to be a gag joke, right? Why offer them, then tell me they're going to expire, if they can't be redeemed?! Bad app, bad business.
4 people found this review helpful
Donatos Pizza
October 16, 2024
Hi Garrett, sounds like there may be a problem with your account. You should be able to redeem points for rewards but we may need to fix something in your profile. Please reach out to us at custservice@donatos.com so we can get you your rewards!
Timothy Pickard
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September 27, 2024
Barely usable. Constantly locks up on simple tasks, logging in, editing an item in the cart. Correction COMPLETELY useless! I finally got logged in, added a previous order, edited one of the toppings, and it changed the location to another store 8 miles away! Will you please fix this!!!
6 people found this review helpful
Donatos Pizza
September 30, 2024
So sorry about this, Timothy! This sounds extremely frustrating. We will take this back to our team so they can look into it. In the meantime, please email custservice@donatos.com so we can make things right with you!
Gage Zierk
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August 27, 2024
Terrible and agonizing app. I have no qualms with the pizza, the pizza is amazing. This app, has so many bugs. Signing in works 1 out of 10 times that I try, Oauth works just fine when you can get to it though. Redeeming points and getting back to checkout is confusing and frustrating. Some buttons just never really work, like pressing "back" when selecting rewards and "login" on the main screen. The website is not much better either, featuring nearly all the same bugs. Test your app please.
22 people found this review helpful
Donatos Pizza
August 28, 2024
So sorry about this, Gage! Thanks for the detailed feedback though! It is very helpful. We are working on improving some things and hope to have changes out soon. If you want to provide video of your issues, please email it to custservice@donatos.com - we'll make it worth your while!
What's new
Upgraded framework. Improved UI/UX changes. Removed Biometrics for Android for improved log-in experience. App authentication improvements. Improved iPhone 15 and under log-in experience. Improved Rewards Signup page.
App support
About the developer
Donatos Pizzeria, LLC
ralbright@donatos.com
935 Taylor Station Rd
Columbus, OH 43230
United States
+1 330-432-2061