First time using this app, and everything went wrong on multiple fronts. Order being moved to another restaurant because apparently 5 miles if too far to deliver. Second restaurant gave delivery driver wrong address and phone number. After 2 hours, I called customer support. Customer support called the restaurant, and left me on hold for 10 minutes. I hung up and called the restaurant. Slice never called. Called slice back, and they said the driver was on the way to my house. Knew that want true because I was now at the restaurant, and talking to the delivery driver. This company is terrible. Never again.
There is no oversight to ensure the Slice menu matched what the restaurant actually sells; which leads you to believe to can get something that isn't ordered. The app only lets you place the order and pay for it, but provides no way to track it after (except from an email it sends). Customer service only acts as a relay between you and the restaurant. Avoid this service and use one of the many other more functional services and save yourself from cold, wrong food.
Great at what it does. If you want a new pizza place by you this is the way to go. They also have prompt costumer service when an issue comes around.
Ordered thru this app and 1.5 hours later I called pizza joint to see where pizza was and they never got the order. But I was charged . Needless to say I was upset and hungry as pizza joint had closed down for the night DONT use this app!!
The customer svc & food is Great!!! The slice app not so much😒...needs some work
You need better software testers.
Ordering from your favorite local pizzeria is even easier with our latest app updates. I know! We're amazed too.
- Now you can view a receipt of your order after your order has been placed to review every detail. See? Ordering pizza makes you responsible!
- Bug fixes and design tweaks make ordering on Slice smoother than ever. What's smoother than being smooth? Ice smooth! OK, that lyric does not work here.
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