Entrata Facilities

Entrata, Inc

About this app

Entrata Facilities simplifies your work order management process. Quickly assign, manage, and close work orders while tracking the time it takes to complete them.

Ratings and reviews

Makes workflow better, no need for paper work orders anymore. Add ability to view previous work order history and phone numbers for each resident, not just the requester. Default permission to enter should be "no permission to enter" to prevent unwanted entries. Allow direct calls to residents from the app via an Entrata number with the property name as the caller ID, so we don’t have to use personal cell phone number. notify resident via text / email for work order notes, ping app with replies.

It worked until it didn't but the app has been crashing randomly for the last week. Otherwise, it's great. I'm able to see work orders and perform functions easier than with the mobile website or even the desktop site. It would be 4 stars if not for the problem that has developed. Edit: it's fixed and gets more stars! Now if they would only add the ability to view the unit history, I could give a top recommendation!

I like that app and I use it for work, but it has a big problem. The feed page where all work orders never refresh. I constantly refresh it and nothing changes. I'm on a good wifi connection and sometimes when I swap over to data it works and vise versa. I've deleted the app several times to try and see if it were to reset but it doesn't. My rating is 2 star just because the work order never refresh.

What’s new

Managing work orders just got easier!
- Enhanced Syncing: Faster and more reliable!
- Manual Refresh for instant updates.
- See the Last Synced time.
- Clearer Messages explain sync issues.
New Workflow Features:
- Easily Add Mileage Expenses.
- Add Resident Charges to the ledger.
- View Floor plans in work order unit details.
- Along with fixes for sync-related issues & crashes, and ANR.