FE Connect

Franklin Electric Co., Inc.

About this app

FE Connect enables onsite connectivity along with virtual collaboration and support, enhancing the way you service Franklin Electric products from your handheld device. Using intuitive setup features – as well as real-time logs and monitoring – FE Connect allows you to support any Franklin Electric product equipped with wireless connectivity. You can monitor and troubleshoot products, minimizing hands-on interaction with the drive or protection device.

And now, FE Connect offers even more interactive support via the app’s One-to-One™ tool. This new feature allows you to easily and securely give support team members temporary access privileges via one of two modes: Handoff for real-time programming access or View Only for read-only capabilities. It’s one more way Franklin Electric is supporting professionals so you can get on to the next job faster.

Discover intuitive setup and navigation for your Franklin Electric products:
- Pairs quickly with compatible drives and protections
- Startup is simple with in-app guidance
- Access over-the-air firmware updates for effortless upgrades

Quickly service more jobs:
- Create and manage templates to easily save and load configurations from one installation to the next
- Save connected devices and manage locations to quickly reconnect

Access local monitoring & unlock full-view logs and reporting:
- Get real-time product status
- Conveniently collect auto-generated commissioning reports and time-stamped logs

Get expert support how you need it:
- With FE Connect’s One-to-One service feature, installers can give temporary access to Franklin Electric’s support team or their own internal experts for real-time, live support.
- Additional in-app support tools troubleshoot potential issues and recommend corrective actions – no internet connection required
- Email serves as a pre-call reporting, streamlining troubleshooting when contacting Franklin Electric Support

Refer to your Franklin Electric Product Owner’s Manual for details and safety information regarding access.

Connect with us!
Like us on Facebook: https://www.facebook.com/franklinwater/
Follow us on LinkedIn: https://www.linkedin.com/company/franklin-electric/
Follow us on Instagram: https://www.instagram.com/franklin.water/

Privacy Policies & Terms of Use: https://franklin-electric.com/policies/

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Franklin Electric is a global leader in the engineering, manufacturing and distribution of products and systems focused on the movement and management of water. We offer pumps, motors, drives, and controls for use in a wide variety of agricultural, commercial, industrial, mining, municipal, and residential applications.

Ratings and reviews

App works well enough. Clean layout. Why don't we have instantaneous power displayed on the dashboard!? Some more in depth explanations of the various calibration parameters would be helpful, they are very brief. Occasionally has trouble connecting to the controller. It would be cool if the app would estimate flow rate if additional information were provided about the motor and pump model, pumping depth and line diameter, etc.

The Franklin Electric FE connect version 4.0.3 and their SD20 24E1 version 5.7.1 did NOT "Connect" using my Android 13 Galaxy S22 (SM-S901U) phones Bluetooth. Using this combination I constantly get "bluetooth read failure" each time I try to connect the Android phone to the SD20 VFD. The app connected no problem using an iPhone.

It's super frustrating to get connected! It works once connected, but that happens only after interminable retrying. If I weren't technically savvy, I would have given up. I checked for an update, but I'm using the latest, v3.1.2. So...

What’s new

Android Bluetooth Permission Fix