AHS: American Home Shield

4.8
10.5K reviews
100K+
Downloads
Content rating
Everyone
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About this app

Protection for homes. Happiness for homeowners.

American Home Shield® invented the home warranty industry over 50 years ago. Since then, we’ve built a national network of trusted, independent Pros who help millions of homeowners keep smiling (even when breakdowns occur). AHS protects important parts of the home systems and appliances you rely on, connects you with qualified Pros, and pays for covered repairs.

New feature alert! Video chat is here. AHS members with select plans can now video chat with live repair Experts for home fixes over-the-phone – for free.

With a variety of plans to fit every home and budget, American Home Shield makes it easy to keep your home running smoothly.

The AHS® app adds an extra level of convenience to your home warranty experience.

Key Features:
• Access your account and plan info
• Video chat on the spot for free with select plans
• Make and track service requests
• Take advantage of special offers
• Manage your payment info
• And more
Updated on
Mar 20, 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info, App activity and 2 others
This app may collect these data types
Personal info, Financial info and 3 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.8
10.4K reviews
Jill McConnell
November 9, 2025
Easy-to-use requests for home help. Affordable and worth it. My only complaint is the first people assigned to you half the time are the worst, and don't fix the issue. Multiple times, I've had to have 3 requests for the same issue until the assigned another company, with no way to request a blacklist of original, failed company.
11 people found this review helpful
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frontdoor
November 10, 2025
Thank you for providing us with your valuable feedback, Jill! We will take your details into consideration and look forward to continuing to assist you with your home repair and maintenance needs in the future. Warm regards, Dell
Tisha Cante
December 10, 2025
at first AHS was great. Service pros came out in a timely manner and was able to fix the issue in one visit. over the years my premium has went up a lot and the the pros have gotten worse. I had one not show up at all, one who came 6 times and never fixed the issue, but the real issue is my heat. appointment has changed 4 times today & they still don't know when they will be there. I have no heat and it's 10 outside colder overnight. I got kids & missed appointments because of this!
5 people found this review helpful
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frontdoor
December 12, 2025
Hello Tisha, We’re truly sorry to hear that your confidence in our service has declined over the years. We understand how frustrating it can be to experience an unresolved heating issue, and we want to make this right. To assist you promptly, please email us at socialmedia@ahs.com with your property address or contract number. Thanks
Ali Azhar
July 3, 2025
This is the worst home warranty I ever had. There is no option to enter directly review for their services on the website. Zero customer service! They just hired cheap contractors to do a poor job. More like a hit and trial. There is no limit .on the tries as they come change one part or the other. They dont care if in It takes months and months to resolve a problem. They just give you pre-programmed answers. We are sorry for the inconvenience. We are working to fix the problem. Good luck!!
30 people found this review helpful
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frontdoor
July 15, 2025
Hello Ali, we're truly sorry to hear about your experience. Our goal is to provide reliable service and a seamless smooth, hassle-free experience. We'd appreciate the opportunity to review your situation more closely. Please email us at social@ahs.com so we can assist you further—we look forward to speaking with you!

What’s new

This latest version includes bug fixes and enhanced logging to deliver a more stable experience.