AHS: American Home Shield

Name: AHS: American Home Shield
Availability: InStock
Rating: 4.756886005401611 (8144 reviews)
Author: frontdoor

frontdoor

4.8

8.14K reviews

100K+

Downloads

Everyone

About this app

Protection for homes. Happiness for homeowners.

American Home Shield® invented the home warranty industry over 50 years ago. Since then, we’ve built a national network of trusted, independent Pros who help millions of homeowners keep smiling (even when breakdowns occur). AHS protects important parts of the home systems and appliances you rely on, connects you with qualified Pros, and pays for covered repairs.

New feature alert! Video chat is here. AHS members with select plans can now video chat with live repair Experts for home fixes over-the-phone – for free.

With a variety of plans to fit every home and budget, American Home Shield makes it easy to keep your home running smoothly.

The AHS® app adds an extra level of convenience to your home warranty experience.

Key Features:
• Access your account and plan info
• Video chat on the spot for free with select plans
• Make and track service requests
• Take advantage of special offers
• Manage your payment info
• And more

Updated on

Dec 15, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

This app may share these data types with third parties

Personal info, App activity and 2 others

This app may collect these data types

Personal info, Financial info and 3 others

Data is encrypted in transit

You can request that data be deleted

Ratings and reviews

4.8

8.06K reviews

Tisha Cante

December 10, 2025

at first AHS was great. Service pros came out in a timely manner and was able to fix the issue in one visit. over the years my premium has went up a lot and the the pros have gotten worse. I had one not show up at all, one who came 6 times and never fixed the issue, but the real issue is my heat. appointment has changed 4 times today & they still don't know when they will be there. I have no heat and it's 10 outside colder overnight. I got kids & missed appointments because of this!

frontdoor

December 12, 2025

Hello Tisha, We’re truly sorry to hear that your confidence in our service has declined over the years. We understand how frustrating it can be to experience an unresolved heating issue, and we want to make this right. To assist you promptly, please email us at socialmedia@ahs.com with your property address or contract number. Thanks

Tyler Claxton

December 1, 2025

The video chat feature is not working. I've used it before with no issue but for the last couple of weeks it has not worked. I'll enter in the relevant info then click "start video chat" and nothing happens. I've tried reinstalling the app, restarting my phone, and I even submitted a bug report about this. I'll change this review to 5 stars if someone can help me get the video chat feature to work again.

1 person found this review helpful

frontdoor

December 2, 2025

Hello Tyler, thank you for the feedback and positive review! We're sorry to hear that the video chat feature isn't working properly for you. We'll make sure to relay this information to the proper source to get this resolved as soon as possible. Best regards!

Jill McConnell

November 9, 2025

Easy-to-use requests for home help. Affordable and worth it. My only complaint is the first people assigned to you half the time are the worst, and don't fix the issue. Multiple times, I've had to have 3 requests for the same issue until the assigned another company, with no way to request a blacklist of original, failed company.

3 people found this review helpful

frontdoor

November 10, 2025

Thank you for providing us with your valuable feedback, Jill! We will take your details into consideration and look forward to continuing to assist you with your home repair and maintenance needs in the future. Warm regards, Dell