AHS: American Home Shield

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About this app

Protection for homes. Happiness for homeowners.

American Home Shield® invented the home warranty industry over 50 years ago. Since then, we’ve built a national network of trusted, independent Pros who help millions of homeowners keep smiling (even when breakdowns occur). AHS protects important parts of the home systems and appliances you rely on, connects you with qualified Pros, and pays for covered repairs.

New feature alert! Video chat is here. AHS members with select plans can now video chat with live repair Experts for home fixes over-the-phone – for free.

With a variety of plans to fit every home and budget, American Home Shield makes it easy to keep your home running smoothly.

The AHS® app adds an extra level of convenience to your home warranty experience.

Key Features:
• Access your account and plan info
• Video chat on the spot for free with select plans
• Make and track service requests
• Take advantage of special offers
• Manage your payment info
• And more

Ratings and reviews

Absolutely LOVE the new video chat feature that allows you to chat with someone free before you schedule maintenance to see if its really needed. This is HUGE because I've paid so many fees in the past with our last company only to find out nothing was broken it was a user error. lol Also, you can ask about as many things on the call and also submit service ticket for up to 5 items where other companies make you pay the fee per item. BRILLIANT customer service plan!

at first AHS was great. Service pros came out in a timely manner and was able to fix the issue in one visit. over the years my premium has went up a lot and the the pros have gotten worse. I had one not show up at all, one who came 6 times and never fixed the issue, but the real issue is my heat. appointment has changed 4 times today & they still don't know when they will be there. I have no heat and it's 10 outside colder overnight. I got kids & missed appointments because of this!

This is the worst home warranty I ever had. There is no option to enter directly review for their services on the website. Zero customer service! They just hired cheap contractors to do a poor job. More like a hit and trial. There is no limit .on the tries as they come change one part or the other. They dont care if in It takes months and months to resolve a problem. They just give you pre-programmed answers. We are sorry for the inconvenience. We are working to fix the problem. Good luck!!

What’s new

This latest version includes bug fixes and enhanced logging to deliver a more stable experience.