![](https://play-lh.googleusercontent.com/a-/ALV-UjWE7tQm1xTXk5mnaggMlteqtDuC_giij2lc3k_mKpNizz4do7F5=s32)
Chris Muhrer
- Flag inappropriate
- Show review history
The app says I turned off sms and email notifications, but I keep getting them. Every time there's a notification, I get a text, email, and push notification. UPDATE: Amenify responded and said they took care of this issue for my account. They did not. Just got an email, text and push notification
1 person found this review helpful
Dear Chris,
We apologize for the inconvenience caused by the continued notifications. We have addressed the issue and turned off SMS and email notifications from our backend as well. You should no longer receive these alerts. Thank you for bringing this to our attention.
Best regards,
Amenify
![](https://play-lh.googleusercontent.com/a/ACg8ocKl_UdIrt-TmktRlUPhpT1llRL-L4Jk_0ILXziHvZr6oE8O2XFz=s32-mo)
Alexandra Depew
- Flag inappropriate
- Show review history
I cannot get in contact with a single real person and I've been trying for 2 weeks. Probably some of the better reviews on here are just due to the location that you utilize this service but if you have any issues, it's seems impossible to get a real person on the phone. [Update] in response to the standard wording you provided, I emailed and called and used the app multiple times to try to reach somebody. That email recommendation is not a new idea
15 people found this review helpful
Dear Alexandra Depew,
We apologize for the inconvenience you've experienced. At Amenify, we strive to provide prompt and effective support. Please contact us directly at concierge@amenify.com so we can address your concerns immediately. Your satisfaction is our priority.
![](https://play-lh.googleusercontent.com/a/ACg8ocKuKI3eAM_0i-wcGPXSj9s04b9oW413qwm-5QqM4CCSVDXZbw=s32-mo)
Jewel S.
- Flag inappropriate
- Show review history
There is no phone contact. It takes multiple emails to resolve anything. I changed rating from 1 to 3 stars & now to 4 stars. Once you find a good cleaner, repeat service is ok. Cleaning service used 6 times, and twice they had to come back to complete the job. As others pointed to, the subscription charges full price after the 1st month discount, so it's not really worth it. It's not an easy service to use when it doesn't go well & they come at "some time on your chosen day." Yasmin is great.
15 people found this review helpful
Dear Jewel S.,
We apologize for the inconvenience you've experienced. Our aim is to provide high-quality, efficient services and we clearly missed the mark in your case. We operate mainly via email to keep accurate records. We are actively reviewing your cleaning service concerns and evaluating our billing procedures. Thank you for your patience.