
Gayan Kirindage
Currently, I am experiencing an issue when opening the app, which displays the message: 'Your device is rooted or has suspicious apps installed.' Even after reinstalling the application, the same error persists. I have noticed that several other users are facing the same issue, but there has been no clear feedback so far. I believe this may be a bug and hope it will be resolved soon.
4 people found this review helpful
Nations Trust Bank PLC
November 17, 2025
Hi Gayan, We sincerely apologize for any inconvenience you may have experienced. To assist us in investigating and addressing the issue, please share your contact details with us at customerservice@nationstrust.com. We truly appreciate your cooperation.

Ransiri Silva
I have been using NTB Mobile app for quite some time now. The app is very user friendly. My only concern is about its security. When we transfer funds, the app doesn't have a 2 way authentication (whereas an OTP is common for most of similar apps). Some banking apps are more secured where we need to enter an OTP other than the regular password even to log in. Security should not be compromised with user friendliness.
Nations Trust Bank PLC
November 18, 2025
Hello Ransiri, Much appreciated your feedback and suggestion. We are eager to continue improving and we will escalate your suggestion to the relevant personnel for consideration.

Mohamed Rasith
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Hello, after updating the app I am getting error message that 'Your device is rooted or....'. Even I reinstall the application it wasn't work for me. Then, I tried to connect with customer care, they also not respond as call continusly connecting with one of the Agent. I have sent a mail request to customer service, still I am waiting to response. Please, fix the bug from the app otherwise you loose customers. Thank you!
3 people found this review helpful
Nations Trust Bank PLC
November 18, 2025
Hi, We sincerely apologize for any inconvenience you may have experienced. To assist us in investigating and addressing the issue, please share your contact details with us at customerservice@nationstrust.com. We truly appreciate your cooperation.