Nextiva App

Nextiva Communications

About this app

Separate your work life from your personal life. Get a business phone number to call, text, and manage contacts.
With the Nextiva mobile app, you can:
Engage your customers and team with unlimited voice calling (US and Canada). Text for work using your business phone number. 
* Unlimited calling (US and Canada)
* Mobile texting/SMS/MMS
* Mobile contact management
* Contacts integration 
* Business voicemail
* Free number porting
* Free local and toll-free numbers
* 24x7 customer support
Nextiva app is also available via an expanded web browser and desktop app. When working in the web or desktop app version, enjoy a single app for all your team and customer communication:
* Unlimited voice conference calls (participants)
* Toll-free minutes (minutes per month)
* Internet Fax, unlimited
* SMS
* Desktop and Mobile SMS
* Team Chat Collaboration
* Team collaboration chat messaging
* Team collaboration Rooms 
* File sharing
* Video meetings
* Video calling 
* Video meetings 
* Video meeting recording 
* Email
* Email with integration to Google, Microso, and IMAP
* Contact Management and Calendar
* Contact management 
* Calendar and meeting scheduling
* Create notes on contacts and calls
* High-definition (HD) voice
* Call recording
* Voicemail transcription
* Voicemail to email notifications
* Voicemail to SMS notifications
* Auto attendant
* Multi-level auto attendant
* Call history
* Call log reports
* Team presence and status
* Shared line appearance
* Busy lamp eld
* Single Sign On
* Professionally recorded greeting
* Hold music
* Call group
* Integrations
* Google/Outlook email, contact, and calendar integration
* Advanced integrations with CRM and customer-facing apps
* Enterprise integrations with CRM and customer-facing apps
* Call reporting
* Real-time visibility and monitoring
* Gamification
* Trend analysis
* Customized reports and dashboards
* Quality of Service metrics
* Lifetime data retention
* Access to an admin portal
* Analytics add-on
* 24x7 customer support 

Join 100k+ Nextiva customers using the most reliable network in the industry.

Ratings and reviews

BEWARE SAMSUNG USERS! We can't answer calls on our Samsung Galaxy phones. When a call comes in, we can see the screen notification, but the call immediately fails when we try to answer it. This has been an ongoing issue that they have fixed a few times, but comes back with every update. I've now had a service ticket open for weeks. They make promises that never come to fruition. Their techs are confused and have no idea what to do. We are losing business. Now looking for alternatives. AVOID!

This app was always a bit clunky but it worked. Lately it has become unusable. The first problem is answering calls. When answering, the call drops and sends caller to voicemail. This all seemed to have started with the last update. UPDATE: Nov 8, I contacted support as requested and they discovered and issue the fix in v27.0.3. Because of supports responsiveness I am raising my app rating.

The cure for the failing app: every time after switching from the internet feed (mobile carrier/ WiFi, etc.) - Sign out and then sign in again, run the Preferences-> Health Check. Developers, PLEASE move the "CLOSE" button from the overlaying dial pad window SIDWAYS: this will help avoid erroneous call disconnect (I press "CLOSE", and then - by accident - the finger touches the red HANG UP button. The CLOSE is EXACTLY above the HANG UP. VERY INCOVENIENT!!! MOVE them to the opposite sides.

What's new

Fixes:
- Migrate from PortSIP to PJSIP for calls
- Bits and pieces here and there that needed some attention

Just for you:
Our greatest weakness lies in giving up. The most certain way to succeed is always to try just one more time. — Thomas Edison