
Foula Ballas
The items delivered aren't packaged well! If you order numerous items, you will receive many deliveries same day all hours of the day which make it impossible to stay home to receive them, especially when you have to work. There isn't any type of organization or option to request even later date delivery to get all the items you order together. Also, very,very bazaar, there isn't a receipt or gift receipt included in the delivery package in the event that the order is a gift!!!!
1 person found this review helpful
Skroutz S.A.
February 3, 2025
Hi there! We are so sorry for the inconvenience! Please reach out to us by clicking here: https://www.skroutz.gr/contact-us and our team will help you with your orders.🙏

Lethaleen64
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Unfortunately when it comes to the payment procedure the app tries to open a tab to the browser and then gets stuck. Moreover I could not complete the order with the Firefox browser , even on desktop mode.. so I had to use a desktop pc. Really bad experience, hope they find a solution soon. edit: I was able to complete my payment with Chrome browser, but not supporting some browsers seems like a real issue.
Skroutz S.A.
August 26, 2025
We are really sorry for the inconvenience! Please share the details of your issue at mobile-reviews@skroutz.gr so that we can look into it & assist you in the best possible way.

Evangelos Tsagkas
The app is crammed with functionality (now ads also). Initially impressive soon shows weaknesses. I've currently painted myself into a corner where it's impossible to change delivery point from the one cached on my default browser. Contacting help resulted in irrelevant, AI generated instructions. There's a couple of stores that should have gotten orders yesterday but will get tonight via other platforms. I've wasted ridiculous amounts of time fighting this app.
Skroutz S.A.
August 27, 2025
We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at mobile-reviews@skroutz.gr. Thank you.