Kimberly Banogon
I cannot connect to Samsung Health. It has the option, but it will not let me connect my watch or to the app. I updated the app and found it connects to Google fit now. So I downloaded that and connected that app to my Samsung app. Cool. Get onto Regence Empower, and it won't connect to my Google Fit app. There some other issues, but I only have 500 characters I can use and it all will not fit here. Otherwise, a 2 is what we get. I have no problem updating once changes are made.
3 people found this review helpful
OLH External Apps
December 1, 2022
Thank you for the feedback. We have recently put out a fix -- Google Fit should now work for the Regence App. Please make sure you've updated to the latest version (10.6.2). If you continue to have issues, please contact us at 877-709-0201 (M-F 9a-7p CT) and one of our representatives will be happy to assist you with any other issues you may have.
Ryan M
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Update: Our rep from Regence just notified us an update was just made and bugs should be resolved. I am now able to get logged in (both desktop and mobile) so whatever you all just pushed to production seems to have fixed the immediate bugs I ran into. I still haven't had a chance to use the app yet, but at least now I can log in. I will now update to 3 stars, since I can log in. Will adjust rating appropriately once I've had a chance to use it. Constantly get login failed or no network connection error. The one time I was able to log in, was stuck in a loop of creating and verifying pin. Didn't make it any further than that. Many of my co-workers have had issues as well with the app. Terrible to release an app that is so full of bugs, where is your QA?
2 people found this review helpful
OLH External Apps
January 29, 2021
Hello Ryan, Thank you for posting a review. We’re sorry to hear you (and your co-workers) are experiencing login issues. We'd like the opportunity to investigate your feedback further. Please contact us at 855-861-9396 (Monday through Friday 7 am to 9 pm CST) and a member of our team will help troubleshoot your issues. Thanks! ~The Product Team
Holly Lane
This app consistently encourages me BUT I have a hard time finding my challenges that I have opted IN for! I would like to open my app and instantly have a button to push to say if I completed my task or not. I don't have the patience to find my challenge (it is not so much patience it is more focus). It is like if I can't find it within 30 seconds or less... peace, you've lost my attention. I completed 3 of 70 days. I know I was on the app more than 3 times in 70 days. I DO LIKE THE APP.
3 people found this review helpful
OLH External Apps
April 27, 2023
Hello, thank you for the feedback and the praise! We're happy to say we've updated the UI to address your concerns. Please install the latest version of the app and you will see a new dashboard landing page that will list all of your in-progress challenges with just one button push!