J G
Well, 2 months now that I cant login to the app, saying "problem on our end". Cant use biometrics and when I go to sign in with password it just brings up a blank screen. Cleared cache, uninstall and reinstall app, same problem. There was NO problem with the app as it was prior, in fact it was great, you just purposely outmoded anyone not using the latest android. š
15 people found this review helpful
Rocket Mortgage
June 19, 2024
Hi there! I'm sorry you are having issues with the application. We would suggest updating to the latest version to address the issue. If you are still having trouble, please don't hesitate to call us at (888) 728-4702 for further assistance.
Rob Miles
- Flag inappropriate
- Show review history
I don't know how this app has high ratings. They must come from fake user bots. The app has selected a ridiculously high dollar amount for my loan request, void of any reality, and I can't change that amount or delete the request. The contact us doesn't work, they're having technical difficulties. Great. Once I get this straightened out, I'm cancelling everything to do with my account and going to my credit union like I should have from the start.
67 people found this review helpful
Eric Uitenbroek
- Flag inappropriate
- Show review history
Random survey after making payment. The app works great, but after making a payment sometimes Rocket Mortgage forces you to do a random BS survey. I JUST WANT TO MAKE A PAYMENT! What's worse is twice now when the stupid survey pops up I don't get a clarification that my payment was accepted. So I make a second payment for the same month and pay out two months of mortgage payments leading to overdraft charges from my bank. Your app works great until you make people do a survey!!!!!!!! STOP!!!!!!
14 people found this review helpful
Rocket Mortgage
February 21, 2023
Hello, we really appreciate the feedback and will send this along to our engineers. If you have any additional feedback, email me at Andrew@RocketMortgage.com.