My Airtel

Airtel Lanka

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About this app

The My Airtel App is a comprehensive, free platform designed to manage all your Airtel Prepaid and Postpaid connections conveniently from your mobile device. Leveraging new technology, the app has been fully revamped to provide an enhanced user experience with a more fluid interface, additional services, and exciting new offers.

With the My Airtel App, you can:

- Manage Accounts: Easily handle your Airtel Prepaid and Postpaid accounts.
- Check Usage: Monitor detailed account activity.
- Manage Packs and Plans: Access and manage active and available packs and plans.
- Personalize Services: Tailor your experience with Value Added Services.
- Set Bill Reminders: Never miss a postpaid bill payment with reminders.
- Use e-Services: Access various electronic services conveniently.
- Activate IDD & Roaming: Enable international direct dialing and roaming services.
- Profile Management: Update your profile for personalized services and offers.
- Locate Service Partners: Find the nearest Airtel Service Partners and Service Points.
- Access FAQs: Get answers to frequently asked questions.
- Live Chat Support: Raise queries via live chat with an Airtel agent.
- WhatsApp Support: Get assistance through WhatsApp chat.
-Select Preferred Language: Choose from English, Sinhala, and Tamil for app navigation.

Experience faster browsing speeds and seamlessly manage your Airtel services. Download the Airtel app now and experience the convenience firsthand. Your feedback is valuable—reach out with questions and suggestions at [e-mail]

Ratings and reviews

I usually only use this app when I need to recharge. The problem is that sometimes I need to recharge at the last minute, but if there’s a required update, I can’t recharge or update in time. Another issue is that the app only allows adding one credit card, which is very inconvenient. Please fix these problems to make the app more user-friendly.

Do not pay your bills using the My Airtel app. Very bad experience Though they keep online payments via the my airtel app in real time the payments won't be updated. I made two payments both the payment was not successful through that app but I received bank authorisation for payment. I complained customer service they cannot even see the balance via their system and says to wait 24-48 hrs for payment to realise. Now its more than 5 days. The second time I call after they say the same story.

I’m reviewing both the app and the service provider here. The app often doesn’t work properly,it just gets stuck showing the logo on a white background and never loads, which is really frustrating. internet speed is disappointing. They used to have some really good packages, all those offers are gone. The worst part is the customer service especially when contacting them online. They don’t respond properly, and it honestly feels like they don’t care about their customers at all.

What’s new

Minor Bug Fixes & UI/UX Enhancements: We've made subtle improvements to ensure a smoother and more enjoyable app experience.
Update now to enjoy a faster and more seamless experience!