Radar for Zoho Desk

Zoho Corporation

About this app

Hello, there! We’re delighted to tell you all about the exciting updates that we’ve made to Radar for Zoho Desk. These updates encompass both the form and functionality of the app. What this means is you can now do a lot and do it all easily.

First off, we have redesigned Radar’s logo to capture its essence of comprehensive efficiency for both managers and agents. Also, the app’s UI now comes with a revamped navigation scheme aimed at improving your experience.

We have also changed the look and feel of the Radar Store - the one-stop place for choosing the support metrics you want to monitor. Now, customize and reorder the insight screens the way you want. What more? You can also access insights and tickets already loaded in the app, even when you’re offline.

On the agent detail screen, we now display the Gamescope trophies and badges of the agent, along with the list of those owned by other agents.

Other new inclusions are the Strict mode for Blueprint and support for Layout Rules and Validation Rules.

Hope these updates make your Radar experience more fruitful and worth your time. Watch this space for future updates.

Ratings and reviews

Zoho has an insane talent in giving you everything except the one thing that you need..... Why is it so impossible to find a place with all running timers...? Or see reports on time entries... It just makes no sense... When you turn on a timer you have to remember which ones you have on or you'll never know that it's on.

Woooow! This app looks really awesome!! Very fresh experiment. I enjoy every moment in it! :) Since the last updates, nothing is working. I get permission errors, however I'm the org superadmin. The app keeps collapsing, nothing is working inside. I was incautious wirh my 5 star rating .. I keep 2 star, because one day maybe it can be something good, I hope.

As the head of customer care for a 24hr customer support centre, this app allows me to keep track of my teams work outside of office hours, and enables me to see whether we need to bring in extra resources during busier periods.

What's new

- In the latest version of Radar, we've rolled out support for the Icelandic language. If the user's device language is set to Icelandic, the Radar app's language will automatically adapt to it.

- Made a few performance enhancements and fixed a few bugs from the previous version.