Zoho SalesIQ - Live Chat App

Zoho Corporation

About this app

Join 100,000+ livechat app users who're already using Zoho SalesIQ to convert their website visitors and mobile app visitors into happy paying customers.

Zoho SalesIQ is an unique live chat software with website visitor tracking, app visitor tracking, lead scoring and analytics all rolled into one for growing businesses. We've built it to maximize the ROI on your content, SEO, Adwords, and email marketing efforts.

Key Features:

1) Track your website/app visitors and know how they are interacting with your content in real time.

2) Improve your sales and customer support with live chat that's easily configurable in your website and mobile app too.

3) Win the attention of your app visitors with proactive mobile live chat.

4) Trigger automated invitations to chat online in real time with prospects.

5) Collect feedback after a website live chat session to enhance the quality of interaction with your visitors. The same is possible for app live chat sessions too.

6) Engage a wider audience with real-time live chat translation, available for 25+ languages with this live support software.

7) Identify, track and capture the list of all your live chat website visitors and app visitors.

8) Use lead scoring to categorize your website/app visitors on the likelihood of their purchasing intent.

9) Setting up Zoho SalesIQ on your website can be done within 5 minutes. It is as easy as doing a copy-paste of a code-snippet to your website.

10) A super friendly customer support team available to answer all your queries via live chat, phone or email.

Ratings and reviews

With this version it's hit and miss on whether i can pull up a missed chat. Some pull up as expectwd, and others it just spins indefinitely, forcing you to give up and back out of the chat details. This version follows a major update on the salesiq portal so i'm sure there's some sifting to be done. Desktop web portal works just fine, and the last time there was a major salesiq remodel, the android app had the same issue. It was eventually resolved and this time i'm sure it will as well.

It's a nice app, I really like it! But I think it would be great if you could add an option to edit messages after sending them. Sometimes we make small typing mistakes or want to correct something, but there’s no way to edit the message right now. It would really help if users could edit their sent messages to fix typos or make changes

The app is decent overall, but it doesn’t function as effectively as other providers like Tidio or Tawk.to. Its AI only works when an operator is online, and when there’s no operator available, customers just see “We’re offline.” This means it can’t assist users through automated chat responses when support staff are unavailable.

What’s new

Miscellaneous bug fixes and performance improvements.