
Brenda Jarvi
We purchased the month global pass, once I figured out how it worked, it was easy. Watching videos on it helped. There were and are some confusing areas. It'll plan a journey with the London tubes, which most aren't part of the pass. When you are planning a journey, remember to give yourself time between transfers, like you would for flight connections. Most of the conductors couldn't scan the QR, but upon seeing the global pass they OK'D the tickets. We're able to change train tickets easily.
Eurail B.V.
October 15, 2025
Hi Brenda,
Thanks for sharing your experience, glad to hear the Pass worked well once you got the hang of it! You’re right, the app can sometimes include routes like the London Underground that aren’t covered, and leaving extra time for transfers is definitely wise. We’re working to make route info and QR scanning smoother for future travellers.

Paul Marrinan
mostly good, some odd occurrences, my pass and trip vanished and I had to reinstall the app to get them back. The planner no longer defaults to current day, even uninstalling didn't fix it but it's still usable. The planner doesn't always show the available routes and it requires adding each leg one by one sometimes. But in general it works pretty good.
Eurail B.V.
October 7, 2025
Hi Paul,
Thanks for sharing your feedback! We’re glad to hear that overall the app works well for you. We appreciate you pointing out the issues with the planner and disappearing trips, this helps us understand where improvements are needed. Your insights will be passed on to the team to make the app even smoother and more reliable.

Bob Pitman
very good but not perfect. Only used for planning a trip and booking seats so far, we haven't activated it and used it to travel. One small irritating thing is a journey with multiple changes... the app shows the entire linked journey which is great. But if one leg requires a booked seat that isn't available, so you need to change leg 2 or 3 etc to a later train the app isn't flexible enough to allow a leg to be "later", you have to enter each leg as a separate journey to fix the timings.
Eurail B.V.
September 25, 2025
Dear Bob,
Thank you for your detailed feedback. We understand how the lack of flexibility in adjusting only parts of a journey can be frustrating. We’ll share this with our team to explore improvements for smoother trip changes.