ArriveCAN

CBSA-ASFC

About this app

ArriveCAN still contains Advance CBSA Declaration, which allows you to answer customs and immigration questions up to 72 hours in advance of flying into Canada. It is currently available to international air travellers who enter Canada at selected airports.

By submitting your customs and immigration information in advance, you will spend less time at a primary inspection kiosk (PIK) or eGate when you arrive at the airport. This contributes to shorter line-ups in arrivals halls.

At the border, you will be prompted to scan your travel document at a primary inspection device and confirm your identity. Once your identity has been confirmed, your Advance CBSA Declaration will be retrieved from ArriveCAN for you to review and certify. If changes are required, you can edit and update your declaration prior to certification.

Use of the Advance CBSA Declaration feature of ArriveCAN is entirely optional.

Please refer to the accessibility notice for this app: https://www.canada.ca/en/border-services-agency/services/arrivecan.html#accessibility-notice

This app supports English, French and Spanish (as per your device’s language settings).

For more information: http://www.canada.ca/ArriveCAN

Ratings and reviews

Program has lots of bugs when scanning and then sometimes freezes at 12% when uploading passport information. After 15 or 20 minutes of tries it worked. Then it froze again when it tried to load the form. I'll try again tomorrow. Fortunately just trying it out a couple weeks before I must actually travel! If I finally get it all working I'll update this review :((

This app was advertised on the news as a way to save time upon arrival, as you would be able to use an "express line". Although the app itself was easy to use, I saved zero time when I arrived at YVR as I had to line up and wait with everybody else to see one of the 2 CBSA agents available. I didn't see any benefit to using it, so not sure I'll use it again.

Coming from an app developer - the bugs I experienced for a multi-million dollar app is inexcusable. The bugs I experienced are as follows. Firstly, the error that you're not connected to a network comes up no matter what. Then, when you try and scan a Canadian passport, it doesn't work at all. I tried for about 5 minutes, and it didn't work. I tried a non-Canadian passport, and it worked just fine. In conclusion, to avoid frustration, just wait until you get to the canadian border.

What's new

- Accessibility improvements
- Bug fixes