BoldDesk

Syncfusion

O aplikaciji

BoldDesk is cloud-based, modern help desk software designed to facilitate a wide range of customer support activities. You can organize support requests, collaborate with customers and teammates, automate repetitive tasks, and improve the overall customer experience.

The BoldDesk mobile app is a versatile and effective ticketing system that allows you to address tickets with the same ease and features as your web version.


Manage all your support requests, convert emails to tickets, automate ticket assignments, customize support forms, set your own SLA, and publish self-help articles for your products.

Resolve a ticket more efficiently by breaking it down into subtasks and assigning them to different agents.

This intuitive ticketing system features an improved user experience to provide seamless customer service.

We are constantly striving to enhance your experience with the BoldDesk mobile app.

Što je novo

AI Copilot Support
We've introduced AI Copilot to the ticket module, helping agents generate instant answers, get smart suggestions, and reply faster.

Image Annotation Support
We’ve introduced annotation support, you can now draw, highlight, and mark up images directly within the preview screen.

Bug Fixes - We have resolved some pesky bugs to enhance app experience and make it smoother and more reliable