Vincent Warnock
I was advised by my partner and FA to use the app. When it works, I have access. Lately the problem is it refuses to let me logon. My id is auto saved and I have to manually type in my password. After that, nothing. The "sign in" button doesn't recognize my tapping, in other words, i can't logon. I have to constantly contact my FA to send me documents though email or i have to go their site. This app needs a serious overhaul.
110 people found this review helpful
Faun Clark
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Update: Contacted Edward Jones support staff. After 30 minutes on the phone, the tech finally admitted the problem on their end and I would have a resolution within 24 hours. It's two weeks later and I still have not been contacted. Previous:A few days ago mobile app stopped working. I tried uninstalling and reinstalling the app. I can only use my computer to access my account. This mobile app is now useless after using for over a year. Let me know when you get it fixed and I might reinstall.
52 people found this review helpful
Brian M
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The old app worked great but new one will not work with a rooted phone, without modification. Edward Jones, if you're depending on security from the client, you're doing it wrong! Secure your backend systems! The most humorous part is while apps like fidelity and capital one for example work fine with root, and allow me to trade stocks, etc. this app does nothing anyway except show a webpage! I have to call my advisor for any changes. So WHY is this app like this??
32 people found this review helpful