![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
I'm using a Google Pixel 3A phone. When I select a movie, all the ads play flawlessly, but then the movie won't play, it just says try again. This is the worst possible scenario! I don't want the ads, I want the movie! I get "[DRM_FAILED_TO_PROVISION] Unable to play protected content at this time. please connect to the internet internet and try again." I am connected... I see the ads. Any chance of fixing this before we land?
24 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjUckPkFsiQgywF-PmEA6MBcvcFATWt4FuWbMJv6d0pz0k2lfJw=s32)
zafod beblebrox
Great add app. The only reason I used this almost useless add infested app is because the in-flight system was broken. The earphone jack was broken. Tried 3 sets of their earphones and nothing. They said you could read the subtitles, and I said yea great thanks. The flight was completely full, and they dont check their equipment to see if there is a problem. I bet they won't fix it, and the next poor sucker will have to do without. I hope it's a child and then they will find out the hard way.
Qantas Airways Limited
July 10, 2024
Hi zafod beblebrox, We regret the inconvenience. To assist you better, please provide your flight number, date, time, and a detailed description of the app issue to mobileappsupport@qantas.com.au. Thank you.
![](https://play-lh.googleusercontent.com/a/ACg8ocLI8_UcEXDC6-Srj0FkpudKNo0uF-DtHZuwFtG5ImF_icyg8QQ=s32-mo)
Andrew Hardiman
Update is terrible. Now when watching anything and there is an announcement, or you open a message the app starts again with adverts. Haven't even taken off and has happened 4 times. Has also crashed twice and needed fully restarting.
Qantas Airways Limited
July 8, 2024
Hi Andrew Hardiman, We regret the inconvenience. For us to look into the problem, could you please send us your flight number, date and time to mobileappsupport@qantas.com.au? Thank you.