
Lloyd Burton
Great app but far too expensive. My current bike needed repair so I tried using a Beryl bike in the meantime, but it just cost me £10 for 2 x 20 minute rides - it would be cheaper for me to buy a new bike to use for the week! My experience of riding the bike was ok - the gears didn't work and the electric was useless, plus I had to scan over 10 bikes at 3 different locations to find one that was available and would unlock, but for a communal bike it's what I'd expect, just not for that price.
6 people found this review helpful

howard peters
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Started off well, but it's become too much hassle. For several weeks there were no working bikes at all at Elstree station. Customer service were having "issues". Then I had to update the app, and had to sign in and add payment details again. This was so painfully slow that I gave up and got the bus. Any transport app needs to be slick, easy and reliable, and unfortunately Beryl fails at all of these.
5 people found this review helpful
Thanks for your feedback. We apologise for the inconvenience caused. We understand how frustrating it is when bikes aren't available or the app doesn’t work as expected. We're actively working on improving bike availability and app performance to ensure a more reliable, seamless service. We appreciate your patience as we improve our service.

Tim Jackman
Decent bikes, terrible app. Have been commuting with this for a few months now, while I enjoy using the bikes my experience with the app makes it almost not worthwhile for me. The main issue is connectivity - I am routinely overcharged when the app fails to end my ride, even though I am perfectly able to use the internet myself. Furthermore, the app regularly misrepresents the number of bikes available at pick up locations, adding a frustrating game of chance to my commute.
Thank you for sharing your experience. We are glad you enjoy the bikes but sorry to hear of the app issues. Ride-ending and availability errors are frustrating and not the service we want to provide. Please reach out to our support team so we can investigate and help resolve this.