Dialpad

Dialpad, Inc

About this app

Dialpad gives teams a single place to stay connected with a business communication platform that supports every kind of conversation. Whether sales or support, 1:1 or group meeting, Dialpad offers a solution that makes it easier to make smart calls both in and outside your business.


Features that Matter:

A Single Platform
Calls, contacts, and messages—all your business communications right in the palm of your hand.

Switch Between Devices
Take calls on the go and switch between your laptop or deskphone to your Android device in one tap.

Automatic Note-Taking
With Voice Intelligence™, calls are automatically transcribed and surfaced to you once you hang up, so you’re never second-guessing what was said.

Rich Contact Profiles
Contact profiles should include more than just a name and number. With Dialpad, access shared emails or upcoming events plus details from your CRM.

Coach From Anywhere
Monitor and coach calls from a single interface, even when you’re nowhere near a desk, with listen-in features.

Ratings and reviews

TRULY HORRIFIC APP We recently switched from RingCentral for DialPad Ai (which is fantastic). Unfortunately, this piece of garbage is completely unusable. Your calls will go silent any time your phone screen goes on timeout. When you finish a call, the phone number from the previous call remains in the dialer and you have to delete it before making another call....the list of issues is long, especially for an app that is NOT new and used primarily by businesses.

App is incredibly buggy. Most recent update has broken calls being able to use the microphone unless the Dialpad app is open and screen is on. The moment you turn the screen off or move to a different app on your phone the person on the other end of the call can no longer hear you.

The phone and desktop apps are both full of bugs, the apps barely function. They doubled their prices, but still can't offer a working product. The android app, as many here have been complaining about for months, just ring an incoming call alert endlessly, without prompting you with an option to answer the call. So not only does your call not come through, the only way to stop the device from ringing is to shut down and restart your phone. The web login is the only one that actually works.

What's new

+ Bug fixes and performance improvements