A Google user
- Flag inappropriate
- Show review history
I don't love this system. First of all, I downloaded the English version on purpose (after waiting for it for ages), so why are the automated messages and some menu elements still in Chinese? The prices change after you make the order and as you have to pay the driver, they expect you to pay the higher amount. This has happened twice now, very sneaky. The prices seem to be lower than other apps, but I'm not sure it's worth it as the drivers are not as efficient or nice as other services.
24 people found this review helpful
Franciska Halim
- Flag inappropriate
- Show review history
Horrible experience. Terrible drivers, terrible customer service. Took one hour just to get a cold drink delivered! Now it's become just flavoured water! On the map it showed driver was driving around the area, sometimes they even got further and further not sure what the heck they're doing. Tried calling the driver several times but he switched off his phone! And customer service is unresponsive and useless. Please remove this app from existence so no one else can use it.
41 people found this review helpful
A Google user
- Flag inappropriate
- Show review history
The app has improved a lot since I started using it. But it still needs to be clearer on delivery times. A driver can pick up 5 orders and you don't know where you are in the queue. So delivery time can be 15 min from pickup up to 1hr! Uber eats / Deliveroo don't have the excellent range that Easi has. Although their apps are a little more polished and delivery times are faster and clearer.
20 people found this review helpful