
KK Survivor
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VERY glitche. Does NOT connect to Wi-Fi. Requires multiple calls to tech support [ 2 separate case #s because they could find the original case # from the day before] we made a total of 3 physical trips and 7 calls to Enphase just to provision 1- 65 panel system. Cost$$$ to do that. Yikes! I have reached out to you. You don't fix things. Why do you want me to keep reaching out to you? Fix what we already talked about.
13 people found this review helpful
Enphase Energy
September 15, 2022
Sincere apologies for the unpleasant experience you had with the support and with the reconnection process. We have strengthened our customer support channels and we are available 24*7. We are always looking to improve the experience of our customers. kindly reach out to us at mobile-apps-support@enphaseenergy.com, we are standing by to assist you.

Jake Soenneker
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Literally costing me money because of how terrible it is. You call customer support and they have no idea why it's working poorly. They request bug reports and then the "ITK feedback" people say there is no problem and stop replying. Support your installers enphase... Don't bother copy pasting your "email us" your problems; I've already done that with no help. More wasted time.
7 people found this review helpful
Enphase Energy
December 8, 2022
Sorry to hear that! Could you write to us at itkfeedback@enphaseenergy.com with more details of your issue? We'd love to help you troubleshoot.

Kevin Hyler
app is glitchy and only let's you progress in a very specific way. also it clears out the panels I've scanned in the array builder so now I have an entire array installed and don't know the locations of any inverters!