East West Bank Mobile

East West Bank

About this app

Reach further with East West Bank
Join us to experience an enhanced mobile banking app from East West Bank¹. From managing your bank accounts to transferring funds between accounts to initiating wire transfers, you can manage your banking needs on the go.

App Features:
• Apply for an account from the comfort of your own home
• Deposit checks using your phone’s camera²
• Intuitively check your account balances and monitor your transaction activities³
• Send and receive money from other U.S. or international financial institutions⁴
• Apply for a CD to earn a higher rate of return on your account
• Easily request a VISA® debit card and use it in more than 200 countries
• Use biometrics to sign in quickly and securely
• Chat with multi-lingual service representatives
• Stay up to date with informative and thought-provoking news and articles covering the global economy, foreign exchange, education, investment and lifestyle.


Disclosure:
1. East West Bank does not charge for Mobile Banking. However, your mobile service provider may charge you for sending and receiving text messages on your mobile device. Check with your service provider for details on specific fees and data charges that may apply.
2. Deposits are subject to verifications and may not be available for immediate withdrawal.
3. The available balance in your account that is available right now for withdrawal or to make purchases. Your available balance does not include funds that are currently on hold and may change throughout the day as you make additional transactions or as previously authorized transactions are posted to your account.
4. See Online Banking Agreement for details, including transfer options, cutoff times and limits.
5. "Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license"

East West Bank
Member FDIC. Equal Housing Lender.


©2020 East West Bank. All Rights Reserved.

Ratings and reviews

First off, loving the new UI interface as it has a fresh and minimalist look. However, what I don't like is how customer service/chat doesn't provide me with someone (not a bot) to answer my questions. Answers provided were irrelevant. In terms of signing in using my password/biometrics correctly, it still prompts me with entering a verification code sent to my phone number. It's either a hit or miss which is quite aggravating. I would seeiously like to request for an update to fix these issues.

Not sure whats going on. I'm just trying to mobile deposit a check and each time I try to take a photo of the back. It would stupidly crash and force me to re login each time. Yes I have tried to restart my phone, re-download the app. It's very frustrating. Not only that, even when I get a perfect clear photo it still refuse to accept my check

Having a bad experience with the app. It keeps "hitting a snag" and tells me to refresh & try again. Four attempts is really three times too many. The customer service people are unable to help either. Terrible that this just isn't working.

What's new

In this release we’ve addressed minor bug fixes and made minor enhancements.

• To optimize your App experience, make sure you’ve turned on “App Updates” on your mobile device to receive automatic downloads of our latest features!