SmartHQ Service

GE Appliances

About this app

SmartHQ Service A Tool for GE Appliance Service Technicians

Gone are the days when technicians had to use screwdrivers and wrenches to partially disassemble an appliance just to verify that a specific component was functional. For a nominal monthly subscription, technicians can efficiently and effectively address issues using advanced digital methods, resulting in a happy GE appliance owner. SmartHQ Service is the best digital diagnostics tool in the industry!

SmartHQ Service Features

•Software Update
Ensures the software running on the appliance is up to date, improving the lifetime ownership experience for the consumer.

•Data Logger
Comprehensive view of recorded diagnostics data of the connected appliance.

•Document Search
User-friendly "Google-like" search of the GEA service document database.

•ONePARTS Search
Offers an exploded view of drawings of sub-systems of GE appliances.

•Parts Purchase
Designed to simplify the search and ordering of genuine GE parts.

•Service Website
Direct access to the GEA service website, without additional login.

•Product Overview
Offers a high-level consumer-oriented overview of the applicable GE appliance.

•Fault Codes and Alerts
The GE appliances perform self-diagnostics and provides resulting data to the technician. Allows technician to understand performance issues occurring within the appliance.

•Component Control
Gives the technician the ability to turn all components such as valves, fans or compressors ON and OFF to test their functionality.

•Share Data
Service technicians can share diagnostics data extracted from the appliances with a Master Technician or a GE Technical Assistance Group (TAG) technician.

•Appliance Service History
Comprehensive access to historical service data of previously repaired appliances.

Ratings and reviews

Device works great. However tech support is completely nonexistent. No one answers the phone. Email only and that takes days. My device hasn't been of use for a week and no one bothers to call

I signed up for it verified my email did all they said to do and I try to login into my account that I just created and it says access denied that was a big waste of time I'm pissed

Ignore all the 1 star reviews of the people that have no idea what they are doing. If you cant use this simple tool you don't need to be working on appliances. I use this every day and have never had an issue with it. Now if there is no service you can't use it but you have to be smarter than that and connect to wifi. If you're doing a firmware update with no service thats on you. 10/10 would recommend one for every appliance brand.

What's new

Improve stability