Hastings Direct Insurance

Hastings Direct

About this app

Welcome to the new Hastings Direct app, which is packed full of features designed to take the hassle out of managing your insurance. You’ll find your policy details and insurance documents as well as contact numbers and claims tips all stored safely and securely in the app to access whenever and wherever you need them.

So, whether you want to manage your policy, need help if you’ve broken down or have to make a claim you can get the help you need, quickly.

MANAGE YOUR POLICY:

- One-click links to important information for your Hastings Direct, Premier, Essentials and YouDrive polices – quick access to your policy number, what you’re covered for, excesses and renewal date*
- Something changed? Update your car, address or add a new driver in a few easy steps*
- Need more information and hate rummaging through paperwork? Keep all your key documents in one place that’s accessible 24/7*
- View your car, home, van and bike policies all in one place
- Constantly forgetting passwords? Switch to Touch ID / Face ID or a 6-digit pin
- Stay safe - Customise security features and read our privacy policy

BREAKDOWN ASSISTANCE:

- Get help when you need it most – Hit ‘click to call’ and you’ll connect directly to your breakdown provider

CLAIMS:
- Need to make a claim? Use the app to register a claim
- Got a query about an existing claim? Our app will help you find the answer
- Get in touch directly - Send important information to us via email

We’re working hard to release lots of exciting new functions to help make your life that little bit easier, so make sure you keep your app updated. If you’ve got any suggestions on how we can improve the app or if you require technical support, please email [e-mail].

Disclaimer
Minimum Hastings Direct app requirements:
- Smartphones with Android 6.0 Marshmallow or newer (no tablets)
- Phone must not previously or currently be rooted**

*Customers with policies beginning with ‘H’ are automatically redirected to our mobile website to view or change their policy

**allowing root access to files which remove all restrictions from the phone

Hastings Insurance Services Limited, trading as Hastings Direct, is authorised and regulated by the Financial Conduct Authority (register number 311492).

Ratings and reviews

Quick to discipline, slow to praise; but very understandable. As a new driver this app is great, would be nice to have monthly mileage travelled but not essential. Most of the time im deducted points based on braking, sometimes it doesn't account for other drivers pulling out in front where you may have to apply the brakes a little harder than usual. I like the app as a new driver because it keeps me safe, take time no rush. I think the braking may need another look.

🚫 This is a terrible app. 1, you have to manually input your email. 2, you can't screenshot any problem as it thinks it's a banking app and won't let you do it. 3, you can't add a brand new car which isn't registered until the day you collect it as the app only works off the registration number. I'm thinking of cancelling my £500 policy and going somewhere else. I'll keep you updated. UPDATE: I spoke to a lovely lady over the phone who resolved everything, fantastic telephone customer service.

Messaging hopeless. When trying to conduct a conversation the screen is static and does not scroll up so you can't see what you're typing. When I tried to report this via any of the usual messaging apps (WhatsApp, Messenger, etc) it just says "cannot send an empty message". Also, "Your Driving" reports mark you down for legitimate not-that-heavy braking for normal road hazards. Not impressed.

What’s new

To make your experience even better we've made a number of bug fixes and performance improvements.