![](https://play-lh.googleusercontent.com/a/ACg8ocJEW7pVp26Ok0prLoYDUnjgAuEzXe8y9dDG3-hxgUrhCBEyaw=s32-mo)
Sumeung Gai
- Flag inappropriate
- Show review history
I open the app, enter my three phone number, and the "enter" button does not work. Nothing happens, I've tried every format possible, nothing happens. I literally cannot use your app. App also crashed 5 times beforehand because I was attempting to use my keyboards paste function. Given your other recent reviews, looks like you need a stability/functionality update ASAP. I've downloaded both apps. The app I'm reviewing is the one I'm having trouble with (the one with white background)
40 people found this review helpful
Hutchison 3G UK Ltd
November 4, 2020
Oh no! that’s not what we want to hear. Feel free to chat with us in the app or online at http://three.co.uk/my3 and we will try and get to the bottom of the issue -Averil
![](https://play-lh.googleusercontent.com/a-/ALV-UjXe6qg0Oqb86_DfFzKl3_ZmdSbBgYdHJRR0pRr2ie1UZ08Zpeyx=s32)
Easton L
- Flag inappropriate
- Show review history
A terrible app. I tried using this to hopefully get my broadband to work better as it has constant issues with it not running at the promised speeds. The app ask for the number and I assume text it to you,but there's a problem as the router can't get a text message for me to read. So now I'm stuck with a terrible wifi and a terrible app. The app also is outdated as some links it sends you to do not work anymore. Would not recommend their company for broadband at all.
7 people found this review helpful
Hutchison 3G UK Ltd
May 17, 2023
That's definitely not what we’d like to hear. We’re always looking for ways to improve our service, so please chat with us online at three.co.uk/my3 we're keen to help -Anand
![](https://play-lh.googleusercontent.com/a/ACg8ocJnSOC_f3LDw65cTv-rU3z6zHzAmNoH6tGBpezf7rtx8qffOWk=s32-mo)
James Harding
All basic functionality has been removed, with a shop being the front of the app. Unable to press any button without the app crashing. Also no longer able to simply top-up via a phonecall, I am now unable to top-up my phone at all - as the website refuses to let me login or create an account due to getting confused. Absolutely the worst customer experience I've seen from a mobile provider, nobody working at 3 has attempted to use the service as a customer. A complete failure. Lost a customer.
1 person found this review helpful