
Brian Otts
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The app is okay, but the information on the app is not always up-to-date, like if there are even seats available on the flight. I tried to reserve the same flight/seats 7 or 8 times, and it always failed on the payment. I thought my US bank kept blocking the charge for suspicion of fraud, but after calling in, they claimed that there were no seats left on the flight in question, even though the app let me choose my seats. I'm going to use another airline, and I'd recommend you do the same.
2 people found this review helpful

Claudia “Claudiasdeals4u” Lopez
Latam canceled one leg of my trip & when I tried to book a new one at no charge, flights are unavailable. Because of that I couldn't make my next flight which was also on Latam and had to purchased a whole new ticket and get only the taxes refunded from the original flight because they were not on the same reservation. So the fact that my entire trip got ruined and I had to pay an extra hotel night in Iquitos did not matter to them at all. Their customer service is basically non-existent.
1 person found this review helpful

Kevin Krugjohn
Would not let me do basic functions. Two weeks of attempting to upgrade seats unsuccessfully. Not just the app, the site, the us customer service number. No one could help and just gave various excuses why. Was told I would have to go in person to a Latam store when the closest was 3000 miles away, which, of course, was too late once I arrived to change anything. Will notnuse latam again unless there is no other option.
3 people found this review helpful
LATAM Airlines Group S.A.
June 5, 2023
Hello Kevin, we are sorry for the inconveniences you have mentioned. We would appreciate it if you contact us at mobileappadm@latam.com so we can ask you for more information. We want to continue improving our App and your comments will be of great help to us. Thank you!