
Larry Cheeks
Don't by the protection plan for patio furniture if you don't plan on building them right away! I ordered to sets of items and they only sent me one set. But I didn't notice it until I started building them. They did not honor the protection plan or reimburse me or replace it. So I lost $500.00 from the order, I will not buy anything else from them. I also seen that you can order some of the items on Amazon and get them way cheaper. Plus Amazon will have better protection for you. Stay away !
1 person found this review helpful

Kimberly Ward
I'm trying to delete my account, and the app doesn't have a clear way of doing it. The settings options hide each option of changing password, email, address, etc, so it's confusing to sort things out. The customer service is all AI and not well at solving issues. Also, the annual fee to get free shipping is difficult to stop, so you have to either remember to not renew the service in a year or let them take $20 out of your account.
30 people found this review helpful

Kellie Weber
If you're looking for something specific, it is incredibly hard to navigate. The results sometimes just keep repeating as you scroll until you refresh. Also, if you're on the web page, it'll force you into the app without prompting. Finally, the checkout page has this super spammy addition asking you to complete your purchase by adding an additional item, but this is for every single item. Dismissing the section does nothing, it'll just come back regardless.
32 people found this review helpful