Great company The best customer service hands down! I've got 3 kids, so going and buying shoes is not an easy task. Zappos makes everything simple right from home on ur computer and if there's a return they expedite the process very simple and quickly. I even had a package that didn't show up within the schedule delivery dates, ending up being due to the shipping company, but they overnighted a new pair and didn't even ask for a return if the original shoes showed up later on top notch in my opinion!
Customer service Can't express how AWESOME and pleased I am with your company..Customer service is off the hook! Every rep I spoke with was EXTREMELY helpful, kind, and very knowledgeable. I have told the whole world about your nothing but fabulous company!! Hope that boosts sales..one rep said I should be the spokesmodel for Zappos and would send me pom poms..lol Last but certainly not least..LaTrese stayed on phone with me to shop and find exactly what I wanted..Great laughs and just all around made me feel so special!
App is great, but running in background no so great. App is excellent. In fact, if Zappos had a better selection I'd be in serious debt. However, I noticed that this app continues to run in background, which isn't cool. I used to defend this app from complainers of "bloatware." However, it eats a lot of data even when I'm haven't used it in last 30 days. Not cool.
My favorite app Zappos knows their customers. The app is easy to use and packed with features like saving searches, favorites, quick checkout etc. A lot of store apps are basically identical to their website but less user friendly (looking at you, Target). Not Zappos - their app is different from the website and appropriate for the phone format. It occasionally crashes, but not often enough to take away a star.
Upgrade... Last update is a little confusing. All item options used to be on one page, now the pages look odd. Size option for shoes does not fit the screen on note 3, unless in landscape so you have to flip the phone. Last version was easier to navigate.
Great Everything the website offers (except for video models) right in your hand! Makes it waaaay too easy to buy shoes :)
This release fixes some bugs and adds some polish to our new material app design.
A fascinating shopping experience designed for time and money savvy people.