
Pamela Perler
A week ago, the app started crashing as soon as I turned my toothbrush off when I finished brushing. It logged some sessions, but not all of them. I decided to uninstall the app and re-install it and it doesn't crash anymore, except now all my previous data is useless. I signed into my account and while my previous sessions do appear in the history tab, they all are listed as "unguided" which means they don't count for anything, and is especially frustrating given they were ALL guided sessions.
11 people found this review helpful
P&G Health Care
April 29, 2025
Pamela, we're so sorry to hear your sessions have changed to unguided, & that the app has been crashing. It may help to sign out and sign back in. If you continue to have troubles, please call us at (800) 566-7252.

Neel Malik
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Update: and they broke it again. Looks like it is time to delete it again. It can't do the one thing I need, keep time while brushing. I just use the stop watch app. It at least keeps time, once I can start it. The brush still works fine. But I really prefer the brush that came with a separate timer and gave me a happy face and didn't need my phone
9 people found this review helpful
P&G Health Care
October 18, 2023
We are glad to hear your timer is back, Neel. We would love to continue assisting you in getting the most from your app, so please give us a call at (800) 566-7252 so our team can learn more, and find the best way to help.

Rob Rausch
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You need my state now? Why not just fix all the flaws in this horrible app. Complete trash. It keeps logging me out and when I log back in it thinks it's my first login and none of my stuff is there. I don't think they will ever get the app working properly. The latest update won't let the brush connect and won't let me log in to my account. It didn't work well before but now it doesn't work at all. An already bad experience is now even worse.
7 people found this review helpful
P&G Health Care
August 19, 2025
We're sorry that you've had troubles connecting your brush to our app consistently, and would like to help. We recommend that your Bluetooth is turned on, and that your phone is not in power-saving mode. Also, disconnect any other devices connected to your phone via Bluetooth. If you have any further questions, please call us at (800) 566-7252