![](https://play-lh.googleusercontent.com/a-/ALV-UjWw_H4KF5CZFMCFze-AmCPHjOkBpBclKzukCzkOxyEEKQjkkbA=s32)
S Rof
The cars were clean and in good shape, but I had to cancel a couple of reservations because I couldn't locate the car. The map in downtown Tallinn wasn’t clear, so I had to search the streets without proper direction. The promised 30% discount wasn’t applied to the final bill. After contacting customer service, a new code was provided, but it only applied to a small part of the second-time use, making little difference. I'll go back to a competitor.
![](https://play-lh.googleusercontent.com/a-/ALV-UjUySbmOAlxX1ZjERKngWYWyoJXnrJPZL444o54hcuwpWaC-nPmO=s32)
Dimo
For a longer time I was avoiding taking the cityb car rent, because they have lot of negative feedback, but after b*lt blocked my account just in the front of their car because of their app error and all my 3-day-trip was about to go to hell I had no other option than to take the cityb. As a result my trip with them was amazing, customer support answered, wrote and called back really quickly and everything went smoothly and nicely. The price was also good.
![](https://play-lh.googleusercontent.com/a/ACg8ocLzXMFHOK6BU7l5G31jYTy_3WzkJwAgKfqM9q_W2plGZaSX4YWu=s32-mo)
Justin Wilson
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Great when it works, but when it doesn't, you'll wish you'd used a better option [Edit following their reply] I spent hours interacting with the help desk. They worked very hard to prove that it was all my fault, but also changed the user interface (because it was completely misleading), but remember... It will always be you (the client) at fault. Use an alternative. Also look at their use of EU funds to control drivers and spy on you. Do your best to find alternatives
CityBee Solutions
July 15, 2024
Thank you for your valuable feedback! We deeply regret any inconveniences you may have encountered. Please reach out to us at info@citybee.lt regarding this matter, and we'll do our utmost to swiftly resolve the situation, ensuring you can enjoy seamless CityBee services.