
Vlada Ivkovic
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As a security bridge between a phone and a kid’s watch, it’s unacceptable for the app to randomly log out silently. My child was forced to leave the safe zone, and I didn’t receive any notification about it. Absolutely not recommendable, both the app and the watch are unreliable. UPDATE: Based on their generic reply, it’s pretty clear that they’re completely unreliable.
3 people found this review helpful
tclconnecthk
February 11, 2026
Dear user, thank you for your suggestions and feedback. We apologize for the inconvenience. To help us fix it quickly, please:
Ensure the app is not closed or restricted by the phone’s battery saver.
Confirm the watch has good network coverage.
Enable all notifications for the TCL Connect app.

Sanja Milojevic
Kid totaled MT46 months ago, but somehow it worked until yesterday. No phone ever would work in that state. Bought a cheaper watch, returned it and bought Movetime MT48 yesterday. The cheaper watch was great, but its app was terrible. Did a research and, at least for Serbia, TCL is IT because this app actually works. Others just - don't. This one shows precisely where my kid is, family members can also use the app, chat, voice msgs, calls, video calls... It has it all. And the new watch rocks!

Dragan Kovacevic
This has to be one of the worst apps I have ever had on my phone. As of a few days ago I can't log in, can't track my kid, when he goes out, there is no support that I'm aware of, that I can contact about the issue. Terrible, just terrible.
2 people found this review helpful
tclconnecthk
February 11, 2026
Dear user, thank you very much for your feedback. We apologize for any inconvenience this may cause. We will consider your suggestions and user experience as important considerations for optimizing future versions.If necessary, you can contact the hotline center. The hotline number can be found on the TCL official website or the TCL Connect app.