Trane® Technician

Trane

About this app

The Trane Technician (formerly Trane Diagnostics) Mobile App is specifically designed to assist Service Technicians and HVAC companies by streamlining the installation, commissioning, and service processes. By seamlessly integrating with Link Systems, Link Zoning, and Link Relay Panels, the app enhances the overall installation experience. Its user-friendly interface provides step-by-step guidance to HVAC technicians, simplifying the setup process. Moreover, it ensures secure access to customer data and enables real-time monitoring of system alerts, improving problem diagnosis efficiency. With the Dealer Remote Configuration (DRC) functionality, HVAC companies can remotely access and monitor homeowners' Link or smart thermostats, enabling proactive servicing, configuration, and diagnostic support to ensure optimal HVAC system performance. The app's Guided Installation feature simplifies the generation of accurate wiring diagrams and dipswitch settings. Additionally, it offers access to product literature, training videos, and calculators that further support technicians in their day-to-day work.

Please note, this app is not compatible for onsite BLE connections with Trane ComfortLink™ II systems.

Ratings and reviews

Never really had an issue with it having used it for a little over a year now. It does sign you out periodically, so you'll have to sign back in to lookup customers remotely, but most essential features still work even not signed in. Useful to get manuals quickly and is necessary for working on Link equipment.

worse app to use to set up the unit. never connects and when it does you have .5 seconds to do what you need to do.

SET UP TO FAIL. Let's you log in on the fifth try and then kicks you out mid set up. What's the point of "smart charging" if it resets and logs you out every time your screen dims.

What’s new

• New Tech Assistant AI Chat Bot
• Parts of the app are now available in Spanish