UBA Mobile Banking

United Bank for Africa Plc

About this app

UBA is providing a completely enhanced mobile banking (formerly known as U-Mobile) experience to its customers with this new app. Banking services are easily accessible and on the go through new features such as:

• Quick log-in within a few seconds with the biometric option (facial and fingerprint) on devices that support this feature
• Indemnity profile to set your desired transaction limits
• Toogle between day and night modes
• Faster navigation with the sliding menu available on all user sessions
• Banking Services on Self-Service mode
• Fewer, more intuitive screens enhancing user experience
• ATM/Branch locator
• 24-hour customer service support via live chat
• Quick selection of phone numbers from device contacts list for airtime top up
• Favourites list creation for easier transactions
• Automatic insertion of OTP received via SMS on transaction screen
• Auto reminders for recurrent bill payments and transfers

Ratings and reviews

Good interface and was working fine initially until lately. If I want to make a transfer, after keying in the bank account details and my pin, next message I will see is that the acct no and name do not match. This I have tried severally with different acct and some of the acct I have made a transfer to before using the same app. I just don't understand and it's frustrating. Until that is fixed, I give 2 stars.

The app has a functionality issue. I've been unable to sign up. When I get to the step to type in activation code, my keypad doesn't pop up. I've done this numerous times, same result. This isn't a phone issue, as I've read someone's review here, too, having the same issue. Please fix this! We must not always visit the bank for every little thing!

Great app but when trying to sign up, once I get to the 3rd stage where I can input the code sent to my phone, it's just difficult because the keyboard to type the code refuses to pop up. something is just wrong and I have tried contacting the customer service line to know how they can fix it. please if there is a way to improve on the app so that it will be very easy to sign up and do seamless transactions without walking into the banking hall for assistance, that will be much appreciated.

What's new

Transaction Dispute Menu: Easily log any failed transactions directly from the landing page.
Extended Transaction History: View up to 6 months of your transaction history for better financial tracking.
Increased Security: Use your PIN or Secure Pass for transaction confirmations and benefit from automatic app lock and Inactivity timeout.
Alpha Numeric Numbers: You can now use alphanumeric numbers in the Passenger Name Record when paying for an airline ticket.